Client Success Associate

Candidates must be eligible to work in the United States. This opportunity is for full-time, onsite employment only.

We are seeking a passionate Client Success Associate to join our team. Our clients serve the lending/fintech and automobile industry. Our ideal candidate is someone who is passionate about connecting with customers and prospects to discuss the best-in-class digital engagement strategy for their business interactions.

• Assist with client success in operations role
• Hands on with technology change requests and system setup
• Understand and implement client API integrations and assist with API integration projects
• Lead weekly client calls and review performance metrics
• Manage support inquiries and tickets
• Gather new feature requirements/inquiries from clients
• Measure/monitor traffic anomalies for client uptime and success
• Work closely with the Dev/Product team to prepare a roadmap
• Recommend analytic mechanisms and reports

• Gather new feature requirements/inquiries from clients
• Genuine interest in technology and business with the desire to learn more
• Strong research and analytical skills and problem-solving ability
• Strong verbal and written communication skills
• Must be responsive, pro-active, enthusiastic, and adaptable
• Previous internship experience in related role is a plus
• Experience with graphic design or social media marketing is plus

At Botsplash, our goal is to help our enterprise clients “Be Where Their Customers Are”. Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.