Client Success Associate

Client Success Associate

Candidates must be willing to work in the United States. This opportunity is for Full-time, onsite employment only.

Job Description

We are seeking a passionate Client Success Associate to join our team. Our clients serve the lending/fintech and automobile industry. Our ideal candidate is someone who is passionate about connecting with customers and prospects to discuss the best-in-class digital engagement strategy for their business interactions.


  • Assist with client success in operations role
  • Hands on with technology change requests and system setup
  • Understand and implement client API integrations and assist with API integration projects
  • Lead weekly client calls and review performance metrics
  • Manage support inquiries and tickets
  • Gather new feature requirements/inquiries from clients
  • Measure/monitor traffic anomalies for client uptime and success
  • Work closely with the Dev/Product team to prepare a roadmap
  • Recommend analytic mechanisms and reports


  • Gather new feature requirements/inquiries from clients
  • Genuine interest in technology and business with the desire to learn more
  • Strong research and analytical skills and problem-solving ability
  • Strong verbal and written communication skills
  • Must be responsive, pro-active, enthusiastic, and adaptable
  • Previous internship experience in related role is a plus
  • Experience with graphic design or social media marketing is plus


  • Medical, Dental, Vision and Life Insurance
  • Training and Education Allowance
  • Paid time off
  • Company observed Federal Holidays
  • 401K plan with matching

About Botsplash

At Botsplash, our goal is to help our enterprise clients “Be Where Their Customers Are”. Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.

If interested in this position, please send a resume to us using the link below.

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