Client Success Associate
Candidates must be willing to work in the United States. This opportunity is for Full-time, onsite employment only.
Job Description
We are seeking a passionate Client Success Associate to join our team. Our clients serve the lending/fintech and automobile industry. Our ideal candidate is someone who is passionate about connecting with customers and prospects to discuss the best-in-class digital engagement strategy for their business interactions.
Responsibilities
- Assist with client success in operations role
- Hands on with technology change requests and system setup
- Understand and implement client API integrations and assist with API integration projects
- Lead weekly client calls and review performance metrics
- Manage support inquiries and tickets
- Gather new feature requirements/inquiries from clients
- Measure/monitor traffic anomalies for client uptime and success
- Work closely with the Dev/Product team to prepare a roadmap
- Recommend analytic mechanisms and reports
Requirements
- Gather new feature requirements/inquiries from clients
- Genuine interest in technology and business with the desire to learn more
- Strong research and analytical skills and problem-solving ability
- Strong verbal and written communication skills
- Must be responsive, pro-active, enthusiastic, and adaptable
- Previous internship experience in related role is a plus
- Experience with graphic design or social media marketing is plus
Benefits
- Medical, Dental, Vision and Life Insurance
- Training and Education Allowance
- Paid time off
- Company observed Federal Holidays
- 401K plan with matching
About Botsplash
At Botsplash, our goal is to help our enterprise clients “Be Where Their Customers Are”. Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.
