Welcome to the LKN AI Summit!
Discover the Power of AI-Driven Consumer Engagement with Botsplash
Welcome to Botsplash! As Aru Anavekar, our Founder and CEO, takes the stage, we invite you to explore the real-world impact of our platform. Scroll down to see how Botsplash is transforming customer conversations with data-driven engagement, innovative AI-powered tools, and seamless omnichannel experiences. From increased conversion rates to higher customer satisfaction, the numbers speak for themselves. Dive into our features, see the results, and hear from businesses that have elevated their customer interactions with Botsplash!
Metric Highlights
- 60% of the customers that interact with bot-powered flows complete the journey before being assigned to an agent.
- Customers that engage with bot flows take an average of 20 minutes to 1.5 days to complete the journey, this eliminates the need for an agent to stay on top of the customer to complete the flow or collect information.
- 15% to 20% of customers choose to engage or use multiple channels to interact.
- About 6% to 10% of customers call in after receiving SMS, these calls are forwarded to assigned agents.
- Of the BookMe appointments scheduled, 11% - 15% are self-scheduled by the customer.
Appointments Scheduled
With BookMe, our appointment scheduling tool, customers can easily schedule time to connect with agents and discuss products and services. The charts below show the distribution of customer-initiated appointments by day of the week and time of day.
Multi-Channel Engagement
The distribution in these charts show that social channels are more popular on weekends, while other channels are preferred on weekdays.
SMS Interactions
The outline below shows SMS channel usage by day, highlighting that most BookMe appointments are driven through SMS link shares. The distribution illustrates how many customers interact with the link and schedule appointments.
Voice Calls
Voice calls are inbound customer calls that are forwarded to assigned agents.
Explore the features and products our users love.
Web Chat
Conversational AI
Lead Distribution
Lead Management
Showcasing the impact of Botsplash through real results.
What our users say...
Botsplash is not just a communication platform vendor but a trusted partner in our customer outreach program. Botsplash’s robust platform allows our sales, sales support and operations staff to stay engaged with our customers from prospecting to clients for life. Allowing simple integrations for chat on our website to automated engaging text messages helping drive higher conversions. If you want a partner to work with you on optimizing your chat and text contact strategy, you want Botsplash.
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What our users say...
We couldn't be happier with Botsplash as our texting tool for our insurance call center. The ease of use and intuitive interface has made it a breeze for us to reach out to our customers and keep them engaged. The automated campaigns have also been a huge success, resulting in increased customer engagement and higher conversion rates. The self-service reporting platform provided by Botsplash have also been invaluable in helping us to fine-tune our messaging and ensure that we are delivering the best possible experience to our customers.
What our users say...
Botsplash is essential in our tech stack, especially for SMS, which outperforms native CRM solutions. Over three years as a partner, we've seen Botsplash consistently enhance the user experience. In a challenging mortgage environment, it’s a vital investment that drives contact and conversion. Integrated right, Botsplash is one of the best investments for both our customers and team.