Before Botsplash, Top Flite Financial had difficulty finding an effective omni-channel solution that included SMS.
Post-implementation, Botsplash was able to address the mentioned issues and more. Top Flite Financial reported a 17% increase in contact ratios for leads purchased off peak hours and an increase in deliverability of over 30%. While TFF’s prior process didn’t include a way to tie in its CRM systems, Botsplash was able to dually implement both a proprietary CRM and their Velocify system into a single effective solution.
Additionally, real-time reporting was made available after integration which has allowed TFF to track, measure, and increase their SMS deliverability. According to the Division Manager at Top Flite Financial, their messages are now more than 98% deliverable and they are seeing a 30-40% increase in lift from what they were experiencing before Botsplash.
Agent usage has expanded to utilizing the Botsplash mobile app, enabling conversations to continue in real-time or through scheduled send. And the Top Flite Financial compliance team is confident messaging to consumers is consistent and compliant. Satisfaction levels are high from agents and compliance to the customers themselves.