For Effective Communication

• Personalization - Utilizing the customer's name and relevant information can make the interaction more personal.
• Prompt Responses - Aim to always respond within a few minutes to increase chance of engagement.

* Use these!

• Token Replacement - Instantly add a personalized touch to otherwise generic messaging for a higher impact.

• Canned Messages -  Create meaningful messaging ahead of time for quick personal responses.
• Suggested Reply - Never allow a conversation to stall by enlisting the help of generative AI for the next right thing to say.

For Dynamic Engagement

• Seamless Interaction - Utilizing multiple communication channels without a gap in response time creates a higher overall consumer experience.
• Staying Organized - Keeping track of active conversations as well as high priority leads reduces response times and allows an agent to provide a more memorable interaction with the customer.

* Use these!

• Labels and Bookmarks - Create your own filters and bookmarks allowing an agent to customize their workflow anytime.
• Conversation Filters - Filters identifying different types of leads allow an agent to hone in on only the leads that make sense at that time.

• Message Dashboard - All conversation history no matter the channel all in one place.