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Botsplash is a software as a service (SaaS). Basically, it acts as a container for all of the communication channels your customers have with your business. Whether they text, webchat, Facebook Messenger, etc., Botsplash brings it all in one place for your agents to respond to in an efficient way. By being where your customers are, you can increase your leads and sales.
If a visitor sends “stop” or “STOP” the system recognizes it as an unsubscribe and automatically marks “do-not-text.” However, if the customer indicates that they do not want to receive texts, you may unsubscribe the visitor from future text messages.Contact section > Update > Unsubscribe > Update
If any messages (in specific text messages) fail to be delivered to the visitor due to carrier violation or other cellular issues, those will be marked “orange.” Certain violations can be reset from the dashboard so you can attempt to re-send a new message.
We customize our pricing for each client's business needs to make sure you are only paying for what you're using. You can visit our pricing page to learn more about our general structures or contact us using the form above.
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The system is configured for escalation timeout. So if an agent is not logged into Botsplash or is logged in but may have stepped away and does not respond to an incoming visitor message, then the agent receives an SMS or email notification as set up in profile preferences. When an escalation notification is sent, the system records the event. If the agent is logged out, then the escalations are immediate. If the agent is logged in and does not respond, then the escalations are sent after a few minutes.