At AmeriSave Mortgage Corporation, we are committed to making the journey of home ownership more affordable. Technology is core to this strategy - using it to make the process easier and quicker for our audiences - automating processes that don’t need human interactions, while also enabling more connections when a live person providing guidance is critical. Our goal is to make the digital experience positive and even uplifting for both consumers and employees alike.
This intersection between humans and technology has been greatly enhanced by our partners at Botsplash. Their technology powers our experiences. Over the past few years, we have been working closely with them to enable significant connections throughout the customer journey, including a variety of features that power marketing outreach and enhance the UI on amerisave.com to backend systems that support our Loan Originators.
In addition to these efforts, the Botsplash dashboard provides analytics and insights that help us identify if issues are happening throughout the application process, while also showcasing a view of conversion and consumer sentiment. Logging into their streamlined and highly visual dashboard can unlock new ideas and help guide business decisions by giving us a real-time view of conversations between consumers and loan originators.
These moments are some of the most critical touchpoints of our customers’ journey - having a trusted partner that can help us power it has been game-changing for the experience we provide our customers and our employees. Not only does the technology support us, but the customer service of the entire Botsplash team is second to none. They act like a true business partner, not just a vendor or software supplier. As the needs of the business change, the Botsplash team is there to adapt with us and help brainstorm new features and solutions so that we can evolve and meet the changing needs of our customers.
About AmeriSave Mortgage Corporation
Founded in 2002, AmeriSave Mortgage Corporation is a leading mortgage lender best known for pioneering the first truly digital mortgage experience to borrowers. With six major loan centers located across the U.S., AmeriSave is a direct-to-consumer lender, Equal Housing Lender, licensed in 49 states and D.C., not licensed in NY; FNMA, FHLMC, GNMA approved. For more information, visit www.amerisave.com. NMLS ID #1168. For licensing information, go to www.nmlsconsumeraccess.org.
Botsplash is a first-class company with a top-notch product.
For our company, the immediate need was a tool that would equip our Client Engagement Team with a way to quickly and efficiently transfer text & chat leads. In many cases this had to occur mid-conversation and direct to a specific loan officer smoothly without a ton of thought or confusing steps. We also needed something that could automatically follow up with leads real-time with just enough AI to create the appropriate initial engagement and steer the client/lead into a conversation. BotSplash delivered on both accounts.
The Botsplash platform goes beyond the chat feature that they are probably best known for. Their product can drive engagement via chat, text (SMS), social and even through Google Business Profile (formerly GMB) with a direct integration to Google chat which is still pretty rare with most tech providers.
Something else worth noting is that Botsplash is driving LIVE interaction with the lead/client. There are a lot of chat widgets out there that will tease strong website conversion numbers when it comes to capturing lead data points, but there’s a major difference between capturing information and capturing LIVE lead conversation. Botsplash allows our front-line team the ability to engage with the lead and go straight into a sales conversation. Plus, if the lead needs to be transferred internally, our team can seamlessly hand them off warmly within the same SMS/chat to the appropriate team or home loan advisor.
Velocify Integration - Our team loves the direct integration to Velocify so that’s been an added win. They’ve recently added an update that allows real-time two-way milestone updates between their product and Velocify which has been a hit with our Loan Officers. Botsplash also brings an amazing mobile app that makes lead engagement away from the desktop fairly seamless.
Meeting Customer On Their Terms - The true omni-channel approach that Botsplash offers allows our teams the ability to communicate with the customer exactly where and when they want to be communicated with. This helps us start the sales process off on the right foot each time.
Strong Partnership - They have an awesome team and have been outstanding vendor partners from the beginning. Their platform is incredibly easy for our team to use and has enabled us to become super effective in cultivating lead & client relationships at scale with just enough thoughtful automation. They're very receptive when we’ve asked for modifications for our specific needs and quick to deliver some impressive and thoughtful changes. On top of that, the Botsplash team is always quick to respond and provide MVP level support when we need an assist which is so important for a company like ours.
Botsplash has been a welcome add to our tech stack. Thanks for everything, team. Keep up the great work!
Botsplash offers great products developed by an amazing group of people. The owner of the company is my favorite and she has built a fantastic team. Botsplash provides a very easy to use omni-channel communication platform that improves the customer journey, maximizing deliverability and helps drive conversions. Having administered Botsplash accounts in the past, I always found their platform delivered exactly what I needed. Excellent reporting, easy A/B testing and simple to integrate into a lead management system. Plus, if you drive any traffic to your website, their chat service is a must.
Converse with your customers over multiple channels on one SaaS-based dashboard.