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At AmeriSave Mortgage Corporation, we are committed to making the journey of home ownership more affordable. Technology is core to this strategy - using it to make the process easier and quicker for our audiences - automating processes that don’t need human interactions, while also enabling more connections when a live person providing guidance is critical. Our goal is to make the digital experience positive and even uplifting for both consumers and employees alike.  

This intersection between humans and technology has been greatly enhanced by our partners at Botsplash.  Their technology powers our experiences. Over the past few years, we have been working closely with them to enable significant connections throughout the customer journey, including a variety of features that power marketing outreach and enhance the UI on amerisave.com to backend systems that support our Loan Originators.

  • Push messaging that keeps customers informed of the volatile nature of rates in our current market
  • Customer-facing chat technology that enables automated searching for frequently asked questions, lead forms to collect initial interest, and live connection to our Loan Originators who can help give them a quote in just three minutes
  • On-the-go connections for our Loan Originators who can connect with consumers via the Botsplash application from their phone or their desktop - powering one-to-one connections wherever you are as long as you can access an internet connection
  • Connection to consumers within social (via Meta’s Messenger integration) - so that we can serve them in the channels they spend their time

In addition to these efforts, the Botsplash dashboard provides analytics and insights that help us identify if issues are happening throughout the application process, while also showcasing a view of conversion and consumer sentiment. Logging into their streamlined and highly visual dashboard can unlock new ideas and help guide business decisions by giving us a real-time view of conversations between consumers and loan originators.

These moments are some of the most critical touchpoints of our customers’ journey - having a trusted partner that can help us power it has been game-changing for the experience we provide our customers and our employees. Not only does the technology support us, but the customer service of the entire Botsplash team is second to none. They act like a true business partner, not just a vendor or software supplier. As the needs of the business change, the Botsplash team is there to adapt with us and help brainstorm new features and solutions so that we can evolve and meet the changing needs of our customers.

About AmeriSave Mortgage Corporation
Founded in 2002, AmeriSave Mortgage Corporation is a leading mortgage lender best known for pioneering the first truly digital mortgage experience to borrowers. With six major loan centers located across the U.S., AmeriSave is a direct-to-consumer lender, Equal Housing Lender, licensed in 49 states and D.C., not licensed in NY; FNMA, FHLMC, GNMA approved. For more information, visit www.amerisave.com. NMLS ID #1168. For licensing information, go to www.nmlsconsumeraccess.org.

Kevin Benner
Magesh Sarma
Chief Information and Strategy Officer
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Botsplash is a first-class company with a top-notch product.

For our company, the immediate need was a tool that would equip our Client Engagement Team with a way to quickly and efficiently transfer text & chat leads.  In many cases this had to occur mid-conversation and direct to a specific loan officer smoothly without a ton of thought or confusing steps.  We also needed something that could automatically follow up with leads real-time with just enough AI to create the appropriate initial engagement and steer the client/lead into a conversation.  Botsplash delivered on both accounts.

The Botsplash platform goes beyond the chat feature that they are probably best known for.  Their product can drive engagement via chat, text (SMS), social and even through Google Business Profile (formerly GMB) with a direct integration to Google chat which is still pretty rare with most tech providers.

Something else worth noting is that Botsplash is driving LIVE interaction with the lead/client.  There are a lot of chat widgets out there that will tease strong website conversion numbers when it comes to capturing lead data points, but there’s a major difference between capturing information and capturing LIVE lead conversation.  Botsplash allows our front-line team the ability to engage with the lead and go straight into a sales conversation.  Plus, if the lead needs to be transferred internally, our team can seamlessly hand them off warmly within the same SMS/chat to the appropriate team or home loan advisor.

Velocify Integration - Our team loves the direct integration to Velocify so that’s been an added win.  They’ve recently added an update that allows real-time two-way milestone updates between their product and Velocify which has been a hit with our Loan Officers.  Botsplash also brings an amazing mobile app that makes lead engagement away from the desktop fairly seamless.

Meeting Customer On Their Terms - The true omni-channel approach that Botsplash offers allows our teams the ability to communicate with the customer exactly where and when they want to be communicated with.  This helps us start the sales process off on the right foot each time.

Strong Partnership - They have an awesome team and have been outstanding vendor partners from the beginning.  Their platform is incredibly easy for our team to use and has enabled us to become super effective in cultivating lead & client relationships at scale with just enough thoughtful automation.  They're very receptive when we’ve asked for modifications for our specific needs and quick to deliver some impressive and thoughtful changes.  On top of that the Botsplash team is always quick to respond and provides MVP level support when we need an assist which is so important for a company like ours.

Botsplash has been a welcome add to our tech stack. Thanks for everything, team.  Keep up the great work!

Kevin Benner
Koby Luedtke
SVP of Digital Lending
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Botsplash offers great products developed by an amazing group of people. Aru is one of my favorite and she has built and fantastic team. Botsplash provides a very easy to use omni-channel communication platform that improves the customer journey, maximizing deliverability and helps drive conversions. Having administered Botsplash accounts in the past, I always found their platform delivered exactly what I needed. Excellent reporting, easy A/B testing and simple to integrate into a lead management system. Plus, if you drive any traffic to your website, their chat service is a must.

Kevin Benner
Kevin Benner
Director of Business Development
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Botsplash remains the most important to on our tech stack. We have been a partner for over two years now and cannot say enough about the communication and willingness to always improve the platform.

It’s no secret that margin compression and rising rates have made it very difficult on mortgage lenders nationwide this year. We have had to re-evaluate expenses like most lenders but botsplash is not something we treat as an expense. It’s viewed as a necessary investment in any environment to increase contact and concerns on rates.

SMS done right, in our opinion, is the most effective way to communicate with todays borrower.

Botsplash when integrated into your workflow and integrated properly with your tech stack, will be one of the best investments you will make for customers and your employees.

Kevin Benner
Todd Feager
Division Manager - Consumer Direct
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Better Car People has the distinct pleasure of working with the Botsplash team since early 2020. Better Car People is a leader in automotive engagement solutions and provides omnichannel engagement for automotive dealerships. When looking to expand our engagement channels, we elected Botsplash as a logical choice. Botsplash has been an excellent partner for B2C website chat communications. Better Car People has trained automotive agents and Botsplash has a comprehensive software solution.

Integrating our agents and existing software into Botsplash was seamless. Their team is both responsive and willing to go above and beyond to meet the needs of the segmented automotive vertical.  Botsplash’s chat software allows our agents to quickly respond to inbound chats, texts, and Facebook Messenger inquiries through an easy to use single interface.

Botsplash’s support is exceptional. They take every request seriously and offer timely feedback and updates. New features are rolled out and explained extensively through write ups, training,  and webinars.

Overall, Botsplash is a great company to work with and their software is an enjoyment to use. I’d recommend their services to anyone.

Kevin Benner
Scott Hendrick
Project Manager
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Start using the CRM platform of the future.

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