Omnichannel

Connect. Engage. Convert. On any channel.

Botsplash ensures a unified and impactful engagement experience across all channels, empowering your business to elevate revenue and operational efficiency, thereby increasing conversion rates. Transform customer interactions seamlessly with our comprehensive solution.

Transforming Touchpoints into Relationships

Web Chat

Customizable widgets to fit every website.

Customize our website chat widget to seamlessly blend with your brand through options like color, branding, routing, automation, and more. Tailor it to fit each webpage perfectly with the ability to create multiple iterations, ensuring a cohesive and personalized experience for every page on your site.

SMS Text

Deliver powerful messages directly to your customer.

Harness the power of SMS to ensure instant and personalized engagement with users. Botsplash leverages SMS to deliver real-time messages, appointment reminders, and automated workflows, enhancing customer interaction, increasing engagement rates, and fostering seamless two-way communication for an unparalleled user experience.

Facebook Messenger

Instant conversations, lasting connections.

Elevate your customer interactions with Botsplash's Facebook Messenger channel, offering a seamless platform for instant messaging, personalized support, and effortless connections. With Messenger, you can improve user engagement, streamline communication, and build lasting relationships with your audience.

WhatsApp

Engage with customers on the messaging platform trusted by two billion users worldwide.

Customize our website chat widget to seamlessly blend with your brand through options like color, branding, routing, automation, and more. Tailor it to fit each webpage perfectly with the ability to create multiple iterations, ensuring a cohesive and personalized experience for every page on your site.

Botsplash - An Omnichannel Hub

Take the conversation beyond messaging with

Voice, Video, & Screensharing

Voice Calling

Unlocking the power of voice

Voice Calling offers an effective communication solution that seamlessly integrates with your platform, enabling businesses to engage customers through clear and efficient voice interactions.

Video Calling

Visual communication made easy

Elevate engagement and foster meaningful connections with customers through Botsplash's advanced video calling solutions, offering a visually immersive and collaborative experience.

Screensharing

Instant support and guidance

Empower your team to efficiently troubleshoot, provide support, and resolve issues, fostering a seamless and collaborative experience for both agents and customers.

We partner with the top providers...

Frequently Asked Questions

What does “omnichannel” mean at Botsplash?

At Botsplash, omnichannel means connecting all customer conversations across messaging and voice into one unified experience. Every interaction shares context, history, and intent so customers never have to repeat themselves and teams never lose visibility.

How is omnichannel different from using multiple messaging tools?

Using multiple tools creates disconnected conversations and lost context. Botsplash Omnichannel centralizes all channels into one system so conversations flow naturally between chat, text, and voice without breaking the customer experience.

Can customers switch channels without losing context?

Yes. Botsplash preserves conversation history across channels. A customer can start in web chat, continue over SMS, and move to a voice call while agents retain full context throughout the interaction.

Is Botsplash Omnichannel customizable for different websites and use cases?

Yes. Botsplash widgets and workflows can be customized by website, page, channel, and use case. Businesses can tailor branding, routing, automation, and engagement flows to match each customer journey.

Which channels does Botsplash Omnichannel support?

Botsplash Omnichannel supports:

· Web Chat
· SMS Text
· Facebook Messenger
· WhatsApp
· Voice calling

All channels are managed from a single platform, keeping conversations connected across touchpoints.

How does omnichannel engagement improve conversion rates?

Omnichannel engagement allows businesses to meet customers on their preferred channel at the right moment. Faster responses, consistent messaging, and seamless transitions between channels lead to higher engagement, stronger trust, and better conversion outcomes.

How does Botsplash handle compliance across channels?

Botsplash is built with compliance-first safeguards across messaging and voice. It supports consent-aware workflows, proper opt-in management, verified sending, and audit-friendly records to help teams communicate responsibly.

Who is Botsplash Omnichannel best suited for?

Botsplash Omnichannel is ideal for teams that rely on real-time engagement across multiple channels, including sales, service, and support organizations. It’s especially valuable for industries where speed, trust, and conversation continuity drive revenue.