ConversationHub

Powering Human Connections at Scale

ConversationHub brings all your customer conversations into one place. Your agents can engage faster, collaborate smarter, and close deals without switching between tools.

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The Hub for Every Conversation

Managing customer conversations across multiple tools often leads to delays, missed opportunities, and frustrated teams. Agents juggle texts, chats, and follow-ups from different systems, losing valuable time and context along the way.

ConversationHub brings everything together in one connected workspace so your team can focus on conversations instead of chasing notifications. With all communication in a single place, agents can respond faster, collaborate with teammates in real time, and keep every customer journey organized from first touch to close.

Power Seamless Conversations

What it Does
How it Helps
SMS
(10DLC, RCS)
Send and receive compliant text messages using verified local numbers.
Build trust and maintain compliance while improving response rates.
Direct Lines
Assigns each agent a dedicated local number for personalized one-to-one customer communication.
Build trust and consistency by using dedicated, recognizable numbers.
Group Texting
Communicate with multiple contacts in one shared thread.
Simplify team updates, client coordination, and group messaging.
Agent Engagement
Keep all team communication visible in one interface.
Encourage collaboration and ensure every customer receives a timely response.
Lead Distribution
Automatically assign new leads to the right agent or team.
Balance workloads and improve response times.
Priority Inbox
Highlight important or time-sensitive conversations.
Help agents focus on active leads and high-value opportunities.
Mobile App
Connect with customers on the go or from the desktop dashboard.
Enable instant communication from anywhere.
Integrations
(CRM + 40 others)
Sync contacts, messages, and activity with your CRM and other tools.
Keep all data consistent and reduce manual work.
Bookme Appointments
Allow customers to schedule appointments directly from chat or SMS.
Simplify scheduling and reduce back-and-forth communication.
CRM Lite
Manage leads, notes, and follow-ups within ConversationHub.
A simple yet powerful option for teams that do not use a full CRM.

Why Winning Teams Choose Botsplash ConversationHub

  • Engage faster across every channel
  • Collaborate easily with shared visibility across SMS, chat, and mobile
  • Stay focused with a Priority Inbox that surfaces key conversations
  • Simplify your stack with integrations to over 40 systems
  • Stay connected with both mobile and web access
Success Stories From Winning Teams:
All Testimonials

Integrations that Keep Your Team Connected

The Botsplash ConversationHub complements your existing workflow solutions, including your CRM, marketing, and communication platforms. With over 40 native integrations and the flexibility to connect with any system that supports an open API, Botsplash fits right into your current tech stack, enhancing it rather than replacing it.

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Frequently Asked Questions

What is ConversationHub?

ConversationHub is Botsplash’s centralized workspace that brings all customer conversations into one place. It allows teams to manage SMS, chat, and other messaging channels together so agents can respond faster, collaborate better, and close more deals without switching tools.

Which channels does ConversationHub support?

ConversationHub supports compliant SMS (including 10DLC and RCS), chat, direct lines, group messaging, and mobile access. All conversations are visible in one shared workspace so teams maintain context across channels.

Can ConversationHub work without a full CRM?

Yes. ConversationHub includes CRM Lite functionality for managing leads, notes, and follow-ups directly in the platform. Teams without a full CRM can still operate efficiently, while CRM users can sync data seamlessly.

Is ConversationHub compliant with messaging regulations?

Yes. ConversationHub is built with compliance in mind, including TCPA, 10DLC, and consent-aware messaging. It uses verified local numbers, maintains conversation records, and supports audit-friendly workflows across channels.

How does ConversationHub improve team productivity?

By unifying conversations, lead context, and follow-ups in a single interface, ConversationHub eliminates tool hopping and missed messages. Agents can see the full conversation history, collaborate in real time, and focus on high-priority conversations that move deals forward.

How does ConversationHub help teams collaborate?

ConversationHub provides shared visibility across conversations, internal notes, lead ownership, and priority inboxes. This ensures handoffs are seamless, follow-ups are clear, and no customer inquiry is lost or duplicated.

How does ConversationHub handle lead distribution and prioritization?

ConversationHub automatically routes leads to the right agents and highlights time-sensitive or high-value conversations using a Priority Inbox. This helps teams respond faster where it matters most and balance workloads effectively.

What results can teams expect from using ConversationHub?

Teams using ConversationHub typically see faster response times, improved collaboration, fewer missed opportunities, and higher conversion rates. The outcome is a smoother customer experience and stronger revenue performance without increasing headcount.