Pull in other agents to easily hand off chat conversations.
A browser notification will ensure you never miss an incoming lead.
If you are away from your computer, we can send email and SMS escalations so you can work on the go.
Create a library of documents for your agents to attach during your conversations. You can also attach documents from your local files.
Organize your leads within the platform for maximum conversions.
Analyze your customer data to improve your business relationships.
Quickly see where your visitor is from for any location-based decisions.
Quickly and easily pull in saved messages to common requests to save time for your agents.
SMS best practices include short URL's relevant to your company's domain, which you can create through our platform.
A simple form embedded in the chat widget to quickly gather information.
If your customer is confused, you can co-browse with them to walk them through, step by step.
By sharing screen control, you can ensure your customer understands your instructions.
Identifying returning visitors will ensure you don't ever repeat yourself and make them feel valued.
The customer will see accurate agent wait times to set clear expectations for interactions.
The widget's responsive design ensures it looks great on any device.
The Botsplash dashboard makes it easy to view conversations, reports, and settings for optimal workflow.
We integrate with multiple phone providers, such as Nexmo and Twilio.
The settings allow you to restrict IP and domains from accessing the chat bot.
Managers can see reports on agents, update team composition, and more.
No matter what channel the visitor comes from, Botsplash will identify them and give the agent the historical data.
Routing will ensure that Botsplash is working for your company by setting customizable workflows.
Create campaigns to nurture your leads and increase conversions. Botsplash's SMS best practice reduces the number of messages marked as spam and increases your delivery rate.
Our open API access means that we can integrate with almost anybody, including your business.
We are committed to working with your company to integrate with any software you are using.