Features
Meet your customers where they are.
Voice and Video Calling
Take it beyond chat with a seamless transition to voice or video calling.
Google Business Messages
Speak to your customers as they discover your business through search.
Customized to make sure it's a perfect fit.
Endless possibilities.
Multi-Agent Chat
Pull in other agents to easily hand off chat conversations.
Notifications
A browser notification will ensure you never miss an incoming lead.
Email and SMS Escalations
If you are away from your computer, we can send email and SMS escalations so you can work on the go.
Document Management
Create a library of documents for your agents to attach during your conversations. You can also attach documents from your local files.
Lead Management
Organize your leads within the platform for maximum conversions.
CRM
Analyze your customer data to improve your business relationships.
Geolocation
Quickly see where your visitor is from for any location-based decisions.
Canned Messages
Quickly and easily pull in saved messages to common requests to save time for your agents.
Short URL
SMS best practices include short URL's relevant to your company's domain, which you can create through our platform.
One-Click Form
A simple form embedded in the chat widget to quickly gather information.
Co-browsing
If your customer is confused, you can co-browse with them to walk them through, step by step.
Screenshare
By sharing screen control, you can ensure your customer understands your instructions.
Returning Visitor
Identifying returning visitors will ensure you don't ever repeat yourself and make them feel valued.
Predictive Times
The customer will see accurate agent wait times to set clear expectations for interactions.
Responsive Design
The widget's responsive design ensures it looks great on any device.
Agent Dashboard
The Botsplash dashboard makes it easy to view conversations, reports, and settings for optimal workflow.
Multiple Phone Providers
We integrate with multiple phone providers, such as Nexmo and Twilio.
IP & Domain Restricted Access
The settings allow you to restrict IP and domains from accessing the chat bot.
Team Management
Managers can see reports on agents, update team composition, and more.
Visitor Identification
No matter what channel the visitor comes from, Botsplash will identify them and give the agent the historical data.
Routing Workflow
Routing will ensure that Botsplash is working for your company by setting customizable workflows.
Campaigns
Create campaigns to nurture your leads and increase conversions. Botsplash's SMS best practice reduces the number of messages marked as spam and increases your delivery rate.
Open API Access
Our open API access means that we can integrate with almost anybody, including your business.
Custom Integrations
We are committed to working with your company to integrate with any software you are using.
Get started with Botsplash!
Contact us so we can learn about your business goals and revenue targets. We will also take you through a live demo of the system and answer any questions you may have.
After you sign on, we will onboard you and your team to the system and assign one of our team members to you to ensure your success.
Start seeing results! Your team will be happy, your customers will be happier, and you will be happiest.
4824 Parkway Plaza Blvd
Suite 120
Charlotte, NC 28217
