We are continuously developing new features as well as feature enhancements to provide the most modern and effective experience for our clients and partners.
The Botsplash Blurb creates convenient summaries for agents to reference when re-engaging with customers.
Bookme is Botsplash's built-in scheduling tool that provides agents and customers with convenient appointment setting options.
Quickly schedule an outbound message to be send at a later date & time.
Easily choose the web pages your chat appears and doesn't appear on.
Easily provide articles and relevant material based on keywords used by the customer.
Provide better answers to customer inquiries through knowledge base results.
Pricing engine functionality gives the customer self help tools and frees up agent time.
Identifying returning visitors will ensure you don't ever repeat yourself and make them feel valued.
Easily access data and analytics to measure important KPIs.
The Botsplash dashboard makes it easy to view conversations, reports, and settings for optimal workflow.
Uninterested SMS recipients can easily opt-out with keyword-based responses.
Create campaigns to nurture your leads and increase conversions. Reduce the number of messages marked as spam and increases your delivery rate.
Quickly and easily pull in saved messages to common requests to save time for your agents.
Reconnect with customers with knowledge of prior discussions and needs.
Analyze your customer data to improve your business relationships.
We are committed to working with your company to integrate with any software you are using.
If you are away from your computer, we can send email and SMS escalations so you can work on the go.
Monitor agent performance, train, and more with filter agent view!
Quickly see where your visitor is from for any location-based decisions.
The settings allow you to restrict IP and domains from accessing the chat bot.
Organize conversations effectively with labels for efficient customer management.
Organize your leads within the platform for maximum conversions.
Take conversations with you on-the-go. The Botsplash mobile app is consumer engagement in your hands!
We integrate with multiple phone providers, such as Nexmo and Twilio.
A browser notification will ensure you never miss an incoming lead.
A simple form embedded in the chat widget to quickly gather information.
Our open API access means that we can integrate with almost anybody, including your business.
The customer will see accurate agent wait times to set clear expectations for interactions.
The widget's responsive design ensures it looks great on any device.
Routing will ensure that Botsplash is working for your company by setting customizable workflows.
By sharing screen control, you can ensure your customer understands your instructions.
Automatically shorten long links to clean up appearance in messages.
Use one set of credentials to easily access information from multiple applications.
Effortlessly personalize messages with tokens for better customer communication.
Enhance your user experience with the flip of a switch!
Create a library of documents for your agents to attach during your conversations. You can also attach documents from your local files.
Pull in other agents to easily hand off chat conversations.
Provide two-way bilingual Spanish support at all times.