Features

We are continuously developing new features as well as feature enhancements to provide the most modern and effective experience for our clients and partners.

Multi-Agent Chat

Multi-Agent Chat

Pull in other agents to easily hand off chat conversations.

Notifications

Notifications

A browser notification will ensure you never miss an incoming lead.

Email and SMS Escalations

Email & SMS Escalations

If you are away from your computer, we can send email and SMS escalations so you can work on the go.

Document Management

Document Management

Create a library of documents for your agents to attach during your conversations. You can also attach documents from your local files.

Lead Management

Lead Management

Organize your leads within the platform for maximum conversions.

CRMs

CRM

Analyze your customer data to improve your business relationships.

Geolocation

Geolocation

Quickly see where your visitor is from for any location-based decisions.

Canned Messages

Canned Messages

Quickly and easily pull in saved messages to common requests to save time for your agents.

Short URL

Short URL

SMS best practices include short URL's relevant to your company's domain, which you can create through our platform.

One-Click Form

One-Click Form

A simple form embedded in the chat widget to quickly gather information.

Co-Browsing

Co-Browsing

If your customer is confused, you can co-browse with them to walk them through, step by step.

Screen Share

Screen Share

By sharing screen control, you can ensure your customer understands your instructions.

Returning Visitor

Returning Visitor

Identifying returning visitors will ensure you don't ever repeat yourself and make them feel valued.

Predictive Times

Predictive Times

The customer will see accurate agent wait times to set clear expectations for interactions.

Responsive Design

Responsive Design

The widget's responsive design ensures it looks great on any device.

Agent Dashboard

Agent Dashboard

The Botsplash dashboard makes it easy to view conversations, reports, and settings for optimal workflow.

Multiple Phone Providers

Multiple Phone Providers

We integrate with multiple phone providers, such as Nexmo and Twilio.

IP/Domain Restrictions

IP & Domain Restricted Access

The settings allow you to restrict IP and domains from accessing the chat bot.

Team Management

Team Management

Managers can see reports on agents, update team composition, and more.

Visitor Identification

Visitor Identification

No matter what channel the visitor comes from, Botsplash will identify them and give the agent the historical data.

Routing Workflow

Routing Workflow

Routing will ensure that Botsplash is working for your company by setting customizable workflows.

Campaigns

Campaigns

Create campaigns to nurture your leads and increase conversions. Reduce the number of messages marked as spam and increases your delivery rate.

Open API Access

Open API Access

Our open API access means that we can integrate with almost anybody, including your business.

Custom Integrations

Custom Integrations

We are committed to working with your company to integrate with any software you are using.

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