Multi Agent Chat

The days of frustrating customer service experiences are over. No more long wait times on hold, no more unsatisfied customers!

Botsplash's multi-agent chat feature allows multiple agents to engage in a single conversation so that you can deliver quick, accurate, and comprehensive responses to your customer's inquiries.

Improved Customer Experience

Multi-agent chat enables multiple individuals to work together in real-time to provide comprehensive and accurate customer support, leading to a more satisfying and positive experience.

Tap Into The Power of Synergy.

Leverage the expertise of multiple individuals with different skills and knowledge, working together in real-time to provide unparalleled customer support—the power of synergy at your fingertips.

Effortless Collaboration

Agents can work together and share information in real-time, increasing productivity and reducing duplication of effort. No more missed opportunities or repeat work.

Reduced Wait Times

Your customers won't have to wait and stay on hold for long periods. Multiple agents can instantly join the chat, solving customer inquiries.

Effortless Set-Up

Setting up the multi-agent chat feature is as easy as pie. Simply reach out to our client success team to enable the feature.

So, why settle for a one-man show when you have a whole team ready to support your customers with Botsplash?

Not much of a reader? Give this video a try instead.

If you have additional questions about this integration or are a current client looking to integrate their experience with this application, please message us using the form below.

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How does Botsplash's multi-agent chat improve customer experience?

By allowing multiple agents to collaborate in real-time, you can provide faster, more comprehensive, and more accurate responses to customer inquiries. This leads to shorter wait times, fewer escalations, and ultimately, happier and more satisfied customers.

How does effortless collaboration work in practice?

Agents can readily share information and notes within the chat conversation, ensuring everyone is on the same page and avoiding redundant questions. This streamlines the process and speeds up resolution times.

How does the Botsplash multi-agent chat feature affect customer wait times?

With multiple agents available, various chats can be handled simultaneously, significantly reducing wait times for customers reaching out for assistance. They won't be stuck on hold, leading to a more positive experience.