Unleash the Power of Customer Interactions with Our Agent Dashboard !
Botsplash’s powerful agent dashboard provides a centralized view of all customer interactions, enabling you to manage and respond to customer inquiries across multiple channels seamlessly.
Centralized View of Customer Interactions
Get comprehensive and centralized view of all your customer interactions regardless of the channel so that you can access all relevant information in one place. No more hassle of juggling multiple screens and channels, just seamless customer information you need at your fingertips.
Improved Agent Productivity
Streamline the workflow with shared visitors, follow up, inbox, reports and contacts so that you can prioritize tasks and respond to customer inquiries quickly. Also with easy access to canned message, templates and inbox, you can deal with multiple customers effortlessly.
Better Collaboration Among Agents
Share the information and collaborate on customer issues with add agent option and shared visitor option. Also, create teams and manage team members seamlessly exploiting the synergy effect and pathway to better teamwork and collaboration.
Customizable User Interface
Tailor your dashboard as per you specific requirement. Enable the features and notifications that you want, so you can focus on the tasks that are most relevant to your role and yield more productivity.
Seamless Integration with Other Systems
Integrate the dashboard with other systems such as CRM and marketing automation platforms giving you access to customer data and history within the dashboard.
Real-time Monitoring and Reporting
Get real-time reports of your customer engagement such as total visitors, new visitors, engaged visitors, undeliverable , visitors channels, new and returning visitors etc. Make data driven decisions based on the real time customer data and optimize the customer experience.
Multi- Platform Compatibility
Never miss a beat when it comes to managing your customer interactions. Access your dashboard from any platforms such as desktop and mobile with ease. Also, seamlessly switch between desktop and mobile and stay on top of your customer interactions.
Don't let untapped potential go to waste. Unleash the power of customer interactions today with our Botsplash’s agent dashboard and level up your customer service !