In-Depth Reporting

Transform Your Conversational Data into Actionable Insights with Botsplash

In today's data-driven world, it's crucial to have the ability to quickly and effectively turn your business data into actionable insights.

With Botsplash's reporting feature, you can get consolidated, real-time reports and insights on your customers' interactions across multiple channels. With these valuable insights, you can make data-driven decisions that can help optimize interactions and drive growth for your business.

Multi-Channel Reporting

No more scattered data! Gain seamless multi-channel reporting with Botsplash. Our reporting feature supports multiple channels, including SMS, web chat, and social messaging, consolidating them into one comprehensive report. Analyze your conversations across all channels and optimize your customer engagement strategy.

Customizable Reports

Our reporting feature is fully customizable and lets you choose which channels to report on and the specific date range from which to pull data. Whether you want to analyze your SMS conversations or web chat interactions, you can create a report that meets your unique business requirements.

Real-Time Metrics

Track your performance metrics in real-time, giving you the insights to make quick decisions and drive results. Keep track of your total visitor count across different channels, and monitor how many are assigned and engaged in real time.

Real-time Visualizations

Visualize your data in real time with our range of powerful visualizations. With colorful bar graphs and line graphs, our reporting feature lets you explore your data in various ways. With real-time visualization, you can quickly identify trends, patterns, and outliers that may be important to your business and make data-driven decisions.

Customer Insights

Gain a deeper understanding of your customer's behavior and preferences. Analyze which channels drive the most visitors to your business, how many returning customers, and how many actively engage in your interactions.

Performance Analysis

Our reporting feature provides a detailed analysis of your performance metrics, such as total, new, engaged, and unassigned visitors. Use this information to identify areas for improvement and optimize your conversations to drive business results.

Data Export and Integration

Export your data to excel and integrate it with other tools and systems to create a centralized hub for all your business data. This allows you to share data with colleagues and stakeholders and integrate it with other tools and systems. You can sync the data with integrated apps such as Salesforce, Google Analytics, etc.

So, effortlessly generate customized reports, visualize data in real time with Botsplash's reporting feature, and make data-driven decisions.

If you have additional questions about this integration or are a current client looking to integrate their experience with this application, please message us using the form below.

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What type of data does Botsplash's reporting cover?

Botsplash reports on customer interactions like visitor count, channel breakdown, engagement metrics (assigned, engaged, unassigned), conversation history, customer actions, and performance trends.

Can I customize the reports beyond the channel and date range?

Yes, you can create custom reports by filtering data based on specific metrics, keywords, or user actions. This allows you to delve deeper into specific aspects of your conversations.

Will I need any technical expertise to use Botsplash’s reporting feature?

The reporting interface is designed to be user-friendly and intuitive. You don't need technical expertise to generate basic reports and understand key metrics. However, some familiarity with data analysis might be helpful for advanced customizations and data manipulation.