CustomerRetention+

Reconnect. Renew. Retain.

CustomerRetention+ helps businesses re-engage existing customers and nurture long-term relationships through AI-driven, multi-channel communication. Whether it’s policy renewals, loan follow-ups, or appointment reminders, your brand stays connected at every stage.

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Retention Made Simple

Keeping customers engaged shouldn’t require multiple tools, manual follow-ups, or endless reminders. CustomerRetention+ automates post-conversion communication so your team can focus on meaningful interactions instead of repetitive outreach.

With built-in automation, compliance safeguards, and true omnichannel reach, it’s never been easier to maintain trust, drive renewals, and grow customer lifetime value. From policy renewals to post-loan communication, CustomerRetention+ automates ongoing engagement so your customers never feel forgotten.

Inside CustomerRetention+

What it Does
How it Helps
Multi-Channel Journey
Orchestrates consistent outreach across SMS, email, social, and voice.
Keeps customers engaged wherever they prefer to communicate.
Bulk TCPA Campaigns*
Sends compliant follow-up campaigns to large customer groups.
Reconnects efficiently while maintaining regulatory compliance.
Conversational AI
Engages customers through natural, AI-powered dialogues.
Builds stronger relationships through personalized, human-like interactions.
Warm Handoff
Routes re-engaged customers to a live agent when needed.
Provides personal attention at critical decision moments.
Renewals / Retention
Automates ongoing outreach to encourage renewals and keep customers engaged after the initial sale.
Increases loyalty and repeat business through consistent communication.
Follow-Ups / Appointments
Sends timely reminders and messages for follow-ups or scheduled appointments.
Ensures customers stay on schedule and reduces missed opportunities.
CRM Sync
Syncs all customer conversations and engagement data with your CRM.
Keeps records up-to-date and ensures seamless coordination.
Lead Distribution & Assignments
Assigns follow-up tasks or leads to the right agents automatically.
Improves accountability and response times.
Social Media Engagement (FB, IG, WhatsApp)
Extends your reach into popular messaging channels.
Connects with customers where they already spend their time.

Why CustomerRetention+ Works

Turn forgotten opportunities into active relationships. Every re-engagement campaign feels personal, timely, and fully aligned with your brand’s tone and timing.
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Reconnect with dormant or inactive customers automatically.

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Deliver timely, personalized outreach across multiple channels.

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Keep renewals and appointments on schedule.

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Empower agents to focus on conversations, not coordination.

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Protect compliance and brand reputation with built-in safeguards.

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Integrations that Keep Your Team Connected

CustomerRetention+ complements your existing CRM and communication tools. With more than 40 integrations and open API support, it fits effortlessly into your current tech stack.

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*All communication and campaign activity conducted through CustomerRetention+ is designed to meet TCPA and DNC compliance standards.
Users are responsible for ensuring consent and compliance with applicable laws and regulations.

Frequently Asked Questions

What is CustomerRetention+?

CustomerRetention+ is Botsplash’s automated engagement solution designed to help businesses reconnect with customers, drive renewals, and maintain long-term relationships through compliant, multi-channel communication.

Which customer journeys does CustomerRetention+ support?

CustomerRetention+ supports post-conversion journeys such as renewals, follow-ups, appointment reminders, dormant lead reactivation, and ongoing relationship nurturing across SMS, email, social, and voice.

Is CustomerRetention+ compliant with messaging regulations?

Yes. CustomerRetention+ includes built-in safeguards for TCPA and consent-based outreach. It helps ensure campaigns respect opt-in rules, timing restrictions, and compliance standards while maintaining an audit-friendly communication history.

Does CustomerRetention+ require constant manual management?

No. CustomerRetention+ automates outreach and follow-ups while still allowing teams to intervene when needed. This balance lets agents focus on high-impact conversations rather than repetitive coordination tasks.

How does CustomerRetention+ help reduce churn?

CustomerRetention+ automates timely follow-ups, reminders, and re-engagement campaigns so customers never fall through the cracks. By staying connected at key moments, businesses reduce churn and increase customer lifetime value.

How is CustomerRetention+ different from traditional marketing automation tools?

Unlike broadcast-focused marketing platforms, CustomerRetention+ is built for personalized, conversational engagement. It combines AI-driven messaging, warm handoffs to agents, and real-time context to maintain meaningful customer relationships.

Can CustomerRetention+ integrate with our CRM and existing tools?

Yes. CustomerRetention+ integrates with over 40 systems, including CRMs and communication platforms. Customer data, conversation history, and engagement activity stay synchronized across your existing stack.

What outcomes can businesses expect from CustomerRetention+?

Businesses using CustomerRetention+ typically see improved renewal rates, higher repeat business, stronger customer loyalty, and more consistent engagement across the entire customer lifecycle.