Understanding the intent behind a customer's response is a priceless tool in the world of conversion. Having insight into a customer's mind can give you the power to infer the right next steps that can move a customer to the finish line that much faster.
That's where an intent based workflow comes in! Utilizing Botsplash’s generative AI and automated bot flows, businesses are now able to analyze a visitor's response for sentiment and accuracy. Based on whether the response was positive or negative, or even how accurate the response was, you can then control what should be the next step in the interaction.
This can give businesses the control of when an actual agent would need to step in which, in turn saves time all while maintaining a positive customer experience!