Freshdesk

Freshdesk is a cloud-based customer support software that offers ticketing, live chat, help centers, and comprehensive analytics to serve support teams of all sizes. It converts the request via the web, email, phone, chat, and social into tickets and unifies the ticket across the channel so that your team stays on top of all conversations with a single view. It also lets you automate the workflows, manage SLAs, and measure metrics so that you can stay on top of all things customer support.

The key features of Freshdesk include:

• Service Level Agreement (SLA) management
• Canned responses
• Intelligent ticket assignment
• Omnichannel support
• Ticket dispatch
• Solution article analytics
• Dashboards and custom reports
• Identity and access management

Thus, Freshdesk is an affordable SaaS-based customer support software that offers everything businesses need to delight customers with effortless customer service.