Google's Business Messaging is Google's solution to the real-time chat customer service problem allowing customers to reach the business whenever they need. It provides a conversational experience directly from Google Search, maps, and your website, making you seamlessly discoverable from multiple entry points.

The key features of Google's Business Messaging are as follows:

  • Live agent transfer
  • High-quality videos and images
  • Carousels
  • Suggested replies
  • Location sharing
  • Message receipts

Thus, Google's Business Message allows you to be where customers need you. As a result, you can drive more business value, convert more leads, and increase customer satisfaction and sales.

If you have additional questions about this integration or are a current client looking to integrate their experience with this application, please message us using the form below.

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