Google's Business Messaging is Google's solution to the real-time chat customer service problem allowing customers to reach the business whenever they need. It provides a conversational experience directly from Google Search, maps, and your website, making you seamlessly discoverable from multiple entry points.
The key features of Google's Business Messaging are as follows:
Thus, Google's Business Message allows you to be where customers need you. As a result, you can drive more business value, convert more leads, and increase customer satisfaction and sales.