MessageBird

MessageBird unifies your customer interactions into a shared inbox, allowing your agents to personalize each interaction. It also aids in automating conversations and processes, which helps gather vital information up front, decreasing the need for manual tasks, introducing self-service flows, and directing conversations to the appropriate agent. This allows you to optimize each interaction and provide a better experience at each customer journey stage.

The key features of MessageBird include following:

• Unified omnichannel thread
• Full communication history
• Smart ticket routing
• Conversation API
• Ticket segmentation
• Workload management
• Skill-based routing
• Sentiment analysis

Thus, through MessageBird's unified omnichannel thread, you can talk to your customers over any channel and anywhere in the world and improve customer engagement.