NICE inContact is contact center software that creates extraordinary and trustworthy customer experience to build long-lasting customer relationships. It combines intelligent omnichannel routing, customer analytics,  workforce optimization, automation, and artificial intelligence on an open cloud foundation enabling exceptional agent and customer experience.

The key features of NICE inContact include the following:

  • Automated speech recognition
  • Agent scripting
  • Intelligent call suppression
  • Speech analytics
  • Workforce management
  • Third-party integrations
  • IVR / Voice recognition
  • Campaign management

Thus, NICE inContact offers your team the technology and analytics to seamlessly personalize your customer experience to build long-lasting customer relationships.

If you have additional questions about this integration or are a current client looking to integrate their experience with this application, please message us using the form below.

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