Welcome, and thank you for your interest in Botsplash! Whether you're exploring ways to enhance your customer engagement or looking for innovative solutions to improve conversions and efficiency, you’re in the right place. Botsplash offers a powerful, omnichannel communication platform designed to help businesses connect with customers across SMS, chat, voice, social media and more - all from a single, unified connection hub. Explore the insights below to see how our platform drives real results, supercharges interactions, and delivers a personalized customer experience.

Metric Highlights
- 60% of the customers that interact with bot-powered flows complete the journey before being assigned to an agent.
- Customers that engage with bot flows take an average of 20 minutes to 1.5 days to complete the journey, this eliminates the need for an agent to stay on top of the customer to complete the flow or collect information.
- 15% to 20% of customers choose to engage or use multiple channels to interact.
- About 6% to 10% of customers call in after receiving SMS, these calls are forwarded to assigned agents.
- Of the BookMe appointments scheduled, 11% - 15% are self-scheduled by the customer.
Appointments Scheduled
With BookMe, our appointment scheduling tool, customers can easily schedule time to connect with agents and discuss products and services. The charts below show the distribution of customer-initiated appointments by day of the week and time of day.
Multi-Channel Engagement
The distribution in these charts show that social channels are more popular on weekends, while other channels are preferred on weekdays.
SMS Interactions
The outline below shows SMS channel usage by day, highlighting that most BookMe appointments are driven through SMS link shares. The distribution illustrates how many customers interact with the link and schedule appointments.
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