Welcome, and thank you for your interest in Botsplash! Whether you're exploring ways to enhance your customer engagement or looking for innovative solutions to improve conversions and efficiency, you’re in the right place. Botsplash offers a powerful, omnichannel communication platform designed to help businesses connect with customers across SMS, chat, voice, social media and more - all from a single, unified connection hub. Explore the insights below to see how our platform drives real results, supercharges interactions, and delivers a personalized customer experience.
Metric Highlights
- 60% of the customers that interact with bot-powered flows complete the journey before being assigned to an agent.
- Customers that engage with bot flows take an average of 20 minutes to 1.5 days to complete the journey, this eliminates the need for an agent to stay on top of the customer to complete the flow or collect information.
- 15% to 20% of customers choose to engage or use multiple channels to interact.
- About 6% to 10% of customers call in after receiving SMS, these calls are forwarded to assigned agents.
- Of the BookMe appointments scheduled, 11% - 15% are self-scheduled by the customer.
Appointments Scheduled
With BookMe, our appointment scheduling tool, customers can easily schedule time to connect with agents and discuss products and services. The charts below show the distribution of customer-initiated appointments by day of the week and time of day.
Multi-Channel Engagement
The distribution in these charts show that social channels are more popular on weekends, while other channels are preferred on weekdays.
SMS Interactions
The outline below shows SMS channel usage by day, highlighting that most BookMe appointments are driven through SMS link shares. The distribution illustrates how many customers interact with the link and schedule appointments.
Voice Calls
Voice calls are inbound customer calls that are forwarded to assigned agents.
Explore the features and products our users love.
Web Chat
Conversational AI
Lead Distribution
Lead Management
Showcasing the impact of Botsplash through real results.
What our users say...
Botsplash is a top-notch platform that empowers our Client Engagement Team to manage text and chat leads seamlessly—even transferring mid-conversation to specific loan officers. Beyond chat, it supports SMS, social, and Google Business Profile, enabling real-time live engagement. The Velocify integration and Botsplash's responsive support team have been invaluable, making it easy to meet customers on their terms and strengthen lead relationships at scale.
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What our users say...
Botsplash has been transformative for Perry Johnson Mortgage Company. The platform’s robust chat features, including mobile apps and seamless Facebook and Google integrations, allow us to connect with clients anywhere. The advanced reporting and real-time monitoring give us actionable insights to enhance client experience and sales. Botsplash has become a trusted partner, consistently helping us deliver top-notch service.
What our users say...
Botsplash is essential in our tech stack, especially for SMS, which outperforms native CRM solutions. Over three years as a partner, we've seen Botsplash consistently enhance the user experience. In a challenging mortgage environment, it’s a vital investment that drives contact and conversion. Integrated right, Botsplash is one of the best investments for both our customers and team.