Business communication and customer experience go hand in hand. A good customer experience is only possible with good business communication. However, multi-channel communication platforms make it hard for agents to keep in touch with customers and teammates on each platform. As a result, various omnichannel customer interaction platforms have emerged in the market. One such platform is RingCentral.
RingCentral is an all-in-one unified communication and contact center solution that streamlines your interactions with clients, teammates, and other stakeholders. Its goal is to boost productivity by providing easy-to-use tools accessible from any location, no matter where your teammates or customers may be. As a result, it has developed solutions to enhance business communication and customer experience.
RingCentral's MVP is a cloud-based phone system modernized with powerful artificial intelligence, automated workflows, video conferencing, and more to enhance business communications. Similarly, RingCentral's customer experience is customized to improve customers' interactions by making it easier for them to stay in touch via any means, at any time, and with anybody.
With products such as contact center, engage voice, and engage digital under the customer experience umbrella, RingCentral aims to improve the customer service experience for both your customers and your employees. These solutions provide many features that facilitate team member and agent collaboration while providing seamless omnichannel experiences for your clients.
However, the major flaw here is that despite these products coming under RingCentral's customer experience suite, these products need to be purchased separately. On top of that, the features are based on your pricing plan. So, wouldn't it be great if you could get all the features of these three platforms in one convenient platform? In that regard, Botsplash is the best option available, and this article tells you why.
Firstly, let's have a quick comparison. The table below compares the features and capabilities of RingCentral and Botsplash:
Both RingCentral and Botsplash aim to provide excellent customer and agent experiences by integrating across channels to boost productivity and efficiency. With a unified platform, agents can connect to customers with resources in any channel without toggling between applications. However, while RingCentral offers different platforms that need to be purchased separately, Botsplash has all those features in one platform for a single price.
Furthermore, Botsplash offers multi-agent chat functionality, geo-targeting, customer service analytics, AI/Machine learning, and engagement tracking to manage and monitor potential leads and customers. It also offers canned messages, so you can easily handle multiple leads simultaneously. Thanks to its open API, you can integrate it with the business apps your team already uses to interact with clients, resulting in more efficient, positive, and cost-effective engagements.
Additionally, Botsplash provides the following benefits that RingCentral does not:
Therefore, if you're seeking a RingCentral alternative with all the features that RingCentral offers, then Botsplash may be the right option. Instead of using different platforms for digital communication and customer experience, Botsplash offers everything you need in a single, streamlined platform saving you time and money.
Botsplash is a modern consumer engagement solution allowing your team to reach your customers where they are. For additional information about the solutions that Botsplash provides or to schedule a demo with us, click here.
Schedule a demo with us to see how an omnichannel strategy can enhance your daily communication efforts, generate new leads for your business, and improve ROI.
