Freshchat Alternative

Find the best Freshchat alternative for your business.

Live chat and digital engagement platforms are the new standard for digital business communications. The market for live chat platforms is growing so there are many great chat solutions for your business.

One such live chat platform software is Freshchat by Freshworks. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. Freshchat helps businesses and their teams focus on a continuous and context-driven messaging experience. 

However, Freshchat may not be the best fit for your use case requirements. One alternative is Botsplash – the digital engagement and live chat software platform that consolidates inbound and outbound communication, integrates with a variety of CRMs, monitors SMS spam rates, and much more. The table below compares the features and capabilities of Freshchat and Botsplash:

Which is right for your business?
FreshChat
Botsplash
Freshchat
Botsplash
Live Chat features
Alerts/Notifications
Offline Form
File Transfers
Secured Encryption
encrypted incoming and outgoing messages as well as authenticated web chat option
Automated Chat Functionality
including self serve knowledge base and bot flows
Geo Targeting
Canned Responses
individual and company-wide
Reports & Analytics
customizable reports available
Mobile App
Screen Share/Video Chat
directly from web chat widget
Routing and Distribution Capabilities
based on agent, team, visitor channel, and more
Multi-Agent Group Chat
one primary assigned and unlimited secondary
Transfer Conversations
Web Chat Widget Customization
design, placement, flow, and more
Deployment
Cloud Hosted
Open API
devices supported
Windows
Mac
Linux
Android
iPhone/iPad
For your business
Pricing Model
monthly payment or annual subscription
monthly pricing (flat + seat based) that is customized for business needs
Business Size
small, medium, large
Support
phone and email
phone, email, dedicated Client Success Specialist for your platform admin, and 24 hour response guarantee
Resources
Help Guides
Blogs
Video Guides/Tutorials
Webinars
Case Studies

Deployed through cloud hosting and open API (application programming interface) and supported on Windows, Mac, Linux, Android, Apple products, and on the web, Freshchat and Botsplash are both readily available and consistent with industry standards and practices. 

However, with only alerts/notifications, offline form, and file transfers, Freshchat is limited in their chat functionalities. With Botsplash, users and customers engage in conversation across multiple digital channels – SMS, web chat, Facebook Messenger, and more. All conversations are listed in a single location with easy access to chat transcripts for compliance and regulatory purposes. On top of that, the Botsplash platform is also a mobile app, so communication through the desktop portal of the Botsplash platform can also be accessed on the mobile app.

Additionally, the Botsplash platform offers the following: 

  • Two-way document sharing
  • Centralized conversation audit across digital channels
  • Knowledge base and video tutorials for self-help
  • Spam monitoring and status checks for text message marketing 
  • Custom integrations
  • Advanced security to protect your company and customer data

In summary, Botsplash is more than just a chat widget. It is a robust digital communication platform that consolidates all inbound and outbound communications from prospective customers to enterprises so that no conversations are lost. If your company is looking for an omnichannel platform for your digital communication needs, Botsplash is a great solution.