The automotive industry has gone through many changes over the last several years, but at its heart, it’s still about connecting drivers with their vehicles. Conversations can happen anywhere and your communication strategy should be available where your customers are.
Botsplash provides industry leading consumer engagement solutions that not only sell cars but create loyal customers as well.
Consumers have many options when financing their vehicle such as direct financing, indirect financing, or even personal loans. They have even more options when it comes to how they want to talk to a lender. The Botsplash customer engagement platform provides multiple digital channels and multiple communication options to ensure lenders and customers have an open road for communication.
The modern dealership looks a lot like a living room where your customers can look at your inventory on the sofa and schedule their service without saying a word. Using Botsplash, your customers will have more ways to reach your dealership while you retain more profit and improve their buying experience. Unify your dealership’s communication process through additional channels and cross-departmental conversations.
When a dealer uses a BDC, they expect any customer inquiry to be answered at any time, but most BDCs are locked in to phone and emails. Let Botsplash be the competitive advantage that sets you apart from the rest. Enhance your product offering and internal efficiency through automated and live processes.
Botsplash is more than a customer engagement platform. We work with our clients to deliver not only top of funnel organic leads, but we also partner with lead generation marketplaces to connect high intent consumers with our clients, whether they’re dealers, lenders, BDCs, or some other industry.
You’ve improved your clients’ brand, maybe even designed a new logo. You’ve updated their website, but have you improved and updated how their customers can communicate with them? Improve your product offering by making options available such as customizable chat, canned messages, scheduled send, digital channel integrations and more. Best of all, it probably already works with their CRM and LMS.
Our automotive web chat solutions offer a customizable mix of live and automated conversation flow options. Integrate your DMS or other platforms already in use for a more efficient and intuitive experience for both your sales team and customers.
Seamless integration options allow for your automotive business to offer appointment scheduling for sales and service, inventory preview/availability, and more. Lead transfer makes it easy to get the right sales person to a customer, ensuring more vehicle turnover and higher customer satisfaction.
SMS texting is one of the most popular channels that we offer for a reason—95% of SMS messages are read and responded to within 5 minutes. Automotive companies can experience outbound campaigns that yield increased contact, responses, and deliverability rates. A customer’s phone is on them at all times, their computer is not. Drive effective outreaches that reach consumers where they are.
Did you know you can use Facebook for more than inventory promotion? The most used social media platform has a robust messaging element that a dealer’s sales and service teams can use to schedule appointments, engage with prospects, and more.
Facebook Messenger is fully integrated into the Botsplash platform and allows users to continue conversation from Facebook, to text or even chat. With all these channel integrations, Botsplash allows you to #BeWhereYourCustomersAre
More than 60% of automobile searches are on mobile devices. Retain customers from the moment they begin looking for a car with Google's Business Messages, specifically for mobile searchers. Botsplash can help set up Google’s Business Messages on any Google Business Profile allowing shoppers to talk directly to you.