Nexa Mortgage used Botsplash’s AI to intelligently pre-qualify leads, mirroring real agent conversations to gather key details before handoff. This allowed agents to focus on high-potential opportunities, boosting efficiency without sacrificing personalization.

With Botsplash Sequences, Nexa scheduled tailored follow-ups for non-responsive leads at optimal intervals. This kept prospects engaged, nurtured them through the sales cycle, and contributed to an 8% increase in overall response rates.

Botsplash ensured smooth transitions from AI-driven chats to live agents when personal attention was needed. This hybrid approach delivered faster responses, better experiences, and a 5% lift in direct calls from clients.

Advanced reporting gave Nexa real-time visibility into response rates, spam rates, and opt-outs—helping them refine messaging, maintain a 0.01% spam rate, and support over 150,000 active conversations in a year.