Onboarding doesn't have to be a headache.
When you think of making a first impression, working with a new platform isn't exactly the first thing that comes to mind but, when you consider it, regardless of whether it's working with a new team or changing a system in the office, first impressions are everything. It will set the tone for future interactions and it's hard to change that mindset once the impression is set.
It’s for this reason that a clean and simple onboarding process for a new platform is so important. Botsplash is designed to make communicating with your clients easier and more efficient, so why shouldn't your onboarding experience reflect that? In this article we will highlight what to expect when onboarding with Botsplash and how it will change the way you think about a great first impression.
Attention to Detail
At Botsplash, we don't want your onboarding to feel like it’s one size fits all. We understand that each organization utilizes our platform differently based on business needs. That's why we cater each onboarding experience to match the actual utilization of our platform within your company. You'll receive well-tailored training for your team based on organization-specific usage identified through pre-onboarding meetings. Doing so ensures your time is being used wisely. In addition, you will gain access to a knowledgeable team available to troubleshoot any real-time growing pains as they arise.
There's No Time for Downtime
Time is a valuable thing. This is especially so when talking about integrating a new platform into day-to-day tasks. We keep that idea in the forefront of our minds when we create an onboarding timeline for each client. We look to integrate our platform with your specified CRM as smoothly and quickly as possible to ensure workflow is not interrupted and leads do not see a lapse in engagement. The average onboarding timeline will range from 4- 6 weeks, during which time we make sure that you and your team are set up for success.
Support Doesn't Stop at Onboarding
Learning never stops when it comes to best practices. You may learn everything you need to know about a platform and the best usages during initial training, but with any system, there are always updates and new features added to improve day-to-day usage. We make sure no one is left behind on the information front by giving you access to a client support team whose top priority is to oversee the communicative success of you and your team. Doing so ensures you are maximizing the potential of Botsplash within your organization. You will have periodical check-ins as well as access to real-time problem solving to ensure optimal results.
Our goal is to make the communication highway between agent and customer as streamlined as possible and that goal cannot be held up by a busy onboarding process. As far as first impressions go, Botsplash starts on the right foot by putting our client’s needs first and making sure the team training is as detailed and client-specific as possible. We ensure the timeline for rollout is swift while not slacking on the details, and finally, we ensure you always have access to support and ongoing platform refreshers to ensure the learning never stops.
For more information about our platform and how it can elevate your company, please schedule some time to chat or request a demo. We can’t wait to get started!