Writing the same thing repeatedly in a web chat can feel redundant. So why not employ a feature that stores a series of pre-written messages to easily be brought into a web chat? That is what canned messages are!
Hi and welcome to Botsplash.TV, I’m Willem Osuch and this time around we’re delving into a stable feature of the Botsplash omnichannel customer engagement platform.
Loan officers for example are often asked many questions in their conversations with their leads. Oftentimes, many of these same questions are asked several times throughout the day and it can be tiring for an LO to always type the same answer.
That is why when LOs use Botsplash for their chat conversations with their leads, they can use the canned messages feature.
By clicking a small text bubble icon in the top-right corner of the chat box, LOs can bring up their own bank or can if you will of pre-written messages, where they can select a message that addresses whatever they’re being asked by their leads.
These canned messages can save LOs a lot of time and make them appear quick on the draw as their leads would see an instant message appear, answering their question.
I’m Willem Osuch. Thank you for watching Botsplash.TV.