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See how Haven rebalanced lead distribution and boosted response efficiency.
Balanced Lead Distribution
Haven’s challenge: agents were overloaded while others sat idle. With Botsplash’s cap and batch routing controls, they evenly distributed inbound leads—without sacrificing rapid response.
Smart Automation
By implementing timed-reassignment and real-time reporting, Haven made sure leads didn’t stagnate and agents stayed active. The result? Quicker follow-up and fewer missed opportunities.
Data-Driven Management
Haven leveraged detailed dashboards within Botsplash to track response times, assignment volumes, and agent engagement. This transparency enabled near-instant adjustments and optimized performance.
Fairness + Performance
Haven didn’t just improve metrics, they improved equity. With lead distribution now fair and transparent, morale rose, conversion-potential improved, and borrowers got faster and more consistent outreach.
