Salesforce

Salesforce is often regarded as the King of CRM as it offers robust and comprehensive tools to help companies create a 360-degree view of their customers. It is the first company to provide a cloud-based solution in the CRM space. Salesforce unites marketing, sales, commerce, service, and IT teams in one integrated platform so that you can focus on one shared goal: customer satisfaction. It also offers a personalized platform embedded with features required to meet your business needs and goals.

Here are some top-notch features of Salesforce:

• Real-time analytics
• Einstein analytics
• Data visualization
• Account and contact management
• Opportunity management
• Lead management
• Pipeline and forecast management

Therefore, Salesforce is the leading CRM tool that helps you create a 360-degree view of your customers with unified marketing sales, service, commerce, and IT teams to drive growth and customer satisfaction.

The Botsplash + Salesforce integration simplifies complex communication processes, providing users with a user-friendly experience that maximizes productivity and closes more deals. The integration allows users to benefit from both platforms simultaneously while enjoying the convenient features of Botsplash while never leaving the SFDC platform. Here are some benefits you can gain from it.
Unified Agent Dashboard: Operate within a single screen on Salesforce, managing conversations and leads efficiently with instant notifications and automatic lead generation.

SMS Messaging Functionality: Send and synchronize SMS directly from Salesforce with the "Send SMS" button, ensuring seamless communication across platforms with just a click.

Synced Data Integration: Automatically sync key information between Salesforce and Botsplash, like lead details and opt-out updates, ensuring compliance and data accuracy.

Feature Accessibility: Direct access to Botsplash's full suite of features through Salesforce, enhancing customer engagement and operational efficiency effortlessly.