In today's business world, staying connected with your clients is more important than ever. Your ability to respond to critical questions, schedule appointments, and address customer needs promptly and efficiently can make all the difference in achieving business success. But what happens when you are offline and your customers cannot reach you?
Imagine being stuck in traffic while an important client awaits your meeting. You are frantically trying to find a way to reach the office; meanwhile, your client is growing increasingly frustrated. This can significantly impact your business relationship and may even lead to the loss of potential leads.
At Botsplash, we understand how important it is to stay connected with your clients. Hence, we have designed offline support features that enable you to remain connected with your clients wherever you are.
Here are some of the features that make Botsplash the perfect solution for staying connected, even when you're offline:
Mobile App: Take It Where You Go
With the Botsplash app, you can take the conversations wherever you go. Whether you are stuck in traffic, working from home, in a meeting, or taking a short break, you can access your conversations from the palm of your hand, no matter where you are. With this level of connectivity, you'll never have to worry about missing an important conversation again.
There's much more you can do with the Botsplash app than just accessing your conversations. It's like a portable Botsplash platform available for your convenience on the go. You can easily compose and reply the message, manage customer interactions, and resolve any issues conveniently from your mobile device. Plus, if you need to transfer a conversation to another agent or collaborate with a team member to provide seamless customer service, you can easily do so through the app.
Furthermore, the Botsplash app is readily available in the App Store for iOS phones and the Play Store for Android phones, so you can easily install and use the app without any hassle.
Scheduled Send: Send Messages Even When You're Not There
Botsplash scheduled send feature is a lifesaver for busy professionals who want to stay on top of their communication game. Imagine having the ability to plan your conversations so that you can focus on other tasks without worrying about missing a crucial engagement.
With Botsplash's scheduled send, you can keep your conversations flowing even if you are unavailable. You can simply compose a message and set the date and time you want the message to be sent, and Botsplash will take care of the rest.
This feature is handy when you know you are on leave, out of the office, or have other commitments. Whether it is a reminder, a follow-up with a client, or a promotional email, you can plan your messages around your busy schedule and be assured that your message will be delivered at the right time, every time.
Moreover, scheduled send is a convenient way to control the timezone differences and comply with TCPA regulations. With Botsplash, you can easily schedule your messages in advance and have peace of mind knowing that your conversations are well taken care of.
Participant Agent: Keep the Conversation Going, Even When You're Away
Have you ever dealt with an important client and suddenly had to take sick leave or time off? Trying to figure out how to keep the conversation flowing while you're away can be stressful. But with the Botsplash participant agent feature, you can breathe easy knowing that the conversation will continue smoothly.
All you have to do is assign a backup or any available agent who can step in and take over the conversation when you're unavailable or need a break. Doing so ensures that your customers always receive a timely response, even if you're away on vacation or out of the office for any other reason.
And the best part? Adding the agent to the conversation is easy. With Botsplash's new feature, the Blurb, summaries of the conversations are created with snippets in the sidebar so that the new agent can quickly catch up and pick up where you left off.
Bookme: Let Your Calendar Be Open
It can be frustrating to go back and forth with clients to schedule appointments, especially when you get calls and emails when you are on leave or unavailable. But, with the Botsplash Bookme feature, you can take control of your schedule and let your clients book appointments in your available time slots.
Simply set your availability in advance and let your clients choose the best time for them. This ensures that you are not overbooked, and the clients know when you are available and when you are not.
But that's not all - Bookme automatically syncs with your PTO calendar, blocking off those dates, so you can finally take that much-needed break without interruptions.
At Botsplash, we understand the importance of maintaining a strong connection with your clients. That's why our offline support features are designed to keep you connected with your clients no matter where you are. With our platform, you never have to worry about missing an important message or losing out on a potential business opportunity. Our platform is designed to help you stay connected and engaged with your clients at all times.
To learn more about Botsplash or our solutions, contact us for a no-obligation demo! Our communication specialists will guide you and your team through our platform's features, benefits, and use cases.