April 2024 Developer Updates

Platform Updates

Bookme Teams Management - UI Improvements

Managing team meeting is now more user friendly with the addition of a separate Bookme Teams page and a dropdown bar to organize which teams meetings you are viewing.

Bookme Team Management

Bulk Upload Report

Stay organized with your new leads. When an agent utilizes the "Bulk Upload Contacts" feature, a report of all leads uploaded will automatically be sent to that user.

Botsplash bulk upload report

Engagement Report Improvements

Never miss an engagement. An additional section has been added to the live engagement report called "Visitors Waiting for Response" This will show any active conversations that are awaiting an agent response.

Botsplash engagement response needed

Agent Presence Flows

Provide channel versatility. Botsplash now offers the ability to offer multiple conversation flows within a chat depending on wether an agent is online or not.

Agent Presence Flows

Mobile App Updates

CRM Fields

Update on the go. CRM Fields can now be added and updated within the mobile app. All updates to these fields will sync back to the main platform.  

Botsplash mobile app CRM fields


Stay in the know. Platform announcements can now be viewed in the mobile app.

Botsplash mobile app announcements

Email Transcripts

Assist from anywhere. Mobile app users can now send email transcripts to a visitor directly rather than having to login to the main platform

Botsplash mobile app email transcripts

Time for Visitor Hint

Engage at the right time. The mobile app will now display the visitors local time if it is outside normal communication hours to ensure it makes sense to reach out.

Botsplash mobile app time for visitor hint

Have a feature idea or suggested improvements?

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