CHARLOTTE, NC — [January 6th, 2026] Botsplash, the leading omnichannel customer engagement platform announces the launch of its 2026 product suite, introducing three flagship offerings designed to transform how businesses engage, convert, and retain customers: ConvertAI, ConversationHub, and CustomerRetention+.
Built for mortgage lenders, insurance carriers, auto dealers, and financial services organizations, the new Botsplash suite addresses one of the industry’s most pressing challenges: delivering instant, compliant, and intelligent customer engagement across every channel, without increasing operational complexity.
“Customer expectations have fundamentally changed,” said Aru Anavekar, Founder and CEO of Botsplash. “Speed is no longer a competitive advantage, it’s the baseline. Our 2026 suite is designed to help teams respond instantly, stay compliant by default, and create better customer experiences at scale using AI that actually works in the real world.”
A Unified Vision for the Modern Customer Journey
The Botsplash 2026 suite is built around a single philosophy: every customer interaction matters, from the first inbound inquiry to long-term relationship management. Together, ConvertAI, ConversationHub, and CustomerRetention+ create a seamless engagement lifecycle that helps businesses move faster, operate smarter, and retain customers longer.
Unlike fragmented point solutions, Botsplash’s platform brings AI automation, human collaboration, and compliance-first design into one system — giving teams full visibility and control across web chat, SMS, voice, and CRM-connected workflows.
ConvertAI: Turn Speed into Revenue
ConvertAI is Botsplash’s always-on AI engagement engine, purpose-built to capture and convert high-intent prospects the moment they reach out.
ConvertAI responds instantly to inbound leads across website chat, SMS, and voice, qualifying prospects, answering questions, scheduling appointments, and routing conversations to the right team when human involvement is needed. This ensures no lead goes unanswered, even after hours, during peak volume, or when teams are understaffed.
Key outcomes:
- Faster response times
- Higher conversion rates
- Reduced lead leakage
- Seamless AI-to-human handoffs
ConversationHub: One Place for Every Conversation
ConversationHub serves as the central nervous system of the Botsplash platform, bringing all customer conversations into a single, intelligent workspace.
Teams can manage SMS, web chat, voice interactions, and internal collaboration from one unified dashboard, with shared inboxes, role-based access, conversation history, and real-time visibility across departments.
ConversationHub is designed to eliminate silos and friction, empowering sales, support, and operations teams to work together while maintaining compliance and consistency across every interaction.
“ConversationHub gives teams clarity,” said Ramu Pulipati, Head of Product at Botsplash. “Everyone sees the same customer context, the same conversation history, and the same next best action, all without jumping between systems.”
Key outcomes:
- Faster collaboration
- Fewer dropped conversations
- Improved customer experience
- Centralized compliance controls
CustomerRetention+: Grow Lifetime Value Automatically
CustomerRetention+ focuses on what happens after the first conversion, helping businesses stay connected, relevant, and proactive throughout the customer lifecycle.
Using AI-driven outreach, automated follow-ups, and behavior-based messaging, CustomerRetention+ enables organizations to nurture relationships, drive repeat business, and reduce churn through compliant, personalized communication.
From renewal reminders to post-transaction engagement, CustomerRetention+ ensures customers don’t just convert... they stay.
Key outcomes:
- Higher retention and repeat engagement
- Automated, compliant lifecycle messaging
- Stronger long-term customer relationships
Built for Compliance. Designed for Scale.
Compliance remains a cornerstone of the Botsplash platform. The 2026 suite embeds TCPA, consent management, audit trails, and regulatory safeguards directly into workflows, which ensure businesses can scale engagement without increasing risk.
“With Botsplash, compliance isn’t an afterthought,” added Pulipati. “It’s built into every message, every call, and every automation.”
To learn more or request a demo, visit www.botsplash.com.
About Botsplash
Botsplash is a leading omnichannel customer engagement platform built for regulated industries, including mortgage, insurance, auto, and financial services. By combining AI automation, real-time human collaboration, and compliance-first design, Botsplash helps businesses connect with customers faster, smarter, and more securely.
To learn more about Botsplash click the button below to schedule a demo with our team.
