A token replacement is now available which will provide a greeting to the client based on time of day.
Scheduled text messages are now visible to all participating agents assigned to a conversation.
Admins now have the ability to suppress listener messages on holidays and weekends. Suppressed messages will send out in the next available TCPA window.
A brand new UI with customizable colors as well as the ability to upload, application links, photos and description of the organization.
Botsplash now flags keywords associated with sensitive information to confirm the message is intended