We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
We've enhanced the engagement tab within the Botsplash reporting section to provide valuable insights into reengaged visitors. This improvement now includes specific metrics that allow users to effectively track and analyze the activity of this important segment of their audience. By monitoring reengagement, businesses can better understand the impact of their nurturing efforts and optimize strategies to reconnect with previously active leads.
With the introduction of ConnectMe, the channels section of Botsplash reporting now incorporates comprehensive metrics related to voice calls. This addition provides a holistic view of communication channels, allowing users to analyze the volume and performance of voice interactions alongside other messaging methods. This unified reporting enables a more complete understanding of customer engagement across all touchpoints.
To prevent accidental duplicate meeting submissions, we've implemented a loading screen that appears after a visitor submits a meeting request. This visual cue clearly indicates that the submission is being processed, preventing users from unintentionally clicking the submission button multiple times. This small but crucial improvement ensures a smoother and more reliable meeting scheduling experience for visitors.
We've enhanced the chat widget to support larger image sizes for logos. This update allows businesses to upload higher-resolution logos, resulting in improved visual clarity and a more professional appearance of the chat interface. By accommodating larger images, we ensure that branding elements are displayed effectively, enhancing the overall user experience.
In adherence to federal regulations in Maryland, Florida, and Oklahoma, Botsplash now includes a mechanism to suppress sending more than three consecutive messages to an uncontacted or unresponded lead. This measure ensures compliance with TCPA guidelines, helping businesses avoid potential violations and maintain responsible communication practices. This automated safeguard protects both businesses and consumers.
We've rolled out significant user interface (UI) updates to the Listener and Campaign experiences within Botsplash. These changes are specifically designed to streamline the campaign setup process, minimize friction points, and enhance overall clarity. By improving the intuitiveness and usability of these key areas, we aim to empower users to create and manage campaigns more efficiently and effectively. The enhancements are as follows:
Comprehensive Bookme metrics are now readily accessible in a dedicated view within the "Channels" reporting section. This isolated reporting provides focused insights into meeting-related activities, including the total number of meetings booked, a breakdown of past due versus completed meetings, team-specific meeting statistics, and a comparison of completed versus upcoming appointments. This detailed reporting empowers users to analyze the performance of their booking processes and team efficiency.
We've added valuable reporting capabilities to the performance section of the engaged reporting, enabling users to track and measure visitor response patterns. This new data reveals the times of day when visitors are most likely to respond and provides insights into average response times throughout the day. By understanding these patterns, businesses can optimize their communication strategies for better engagement and more timely interactions.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
Stay connected. Stay responsive. Stay ahead.
Over the past year, the Botsplash Mobile App has undergone exciting enhancements, making it even easier for agents to stay connected with leads and customers no matter where they are. From faster notifications to expanded omnichannel support and smarter lead management tools, today's Botsplash Mobile App is more powerful than ever.
The Botsplash Mobile App empowers agents to manage their customer communications anytime, anywhere. We ensure that every opportunity is captured, every conversation is nurtured, and no lead is ever left behind.
Agents can maintain real-time conversations with leads and customers, whether at the desk, on the road, after hours, or even while on vacation.
Key Highlight:
Timing is everything. Botsplash Mobile ensures agents can accept and respond to new incoming leads instantly, reducing lead response times dramatically.
Recent Update:
Stay active beyond traditional working hours. The mobile app empowers agents to provide timely support even when they are off the clock, enhancing customer satisfaction and conversion rates.
New Feature:
Agents can now organize, prioritize, and act on their leads more efficiently... directly from the palm of their hand.
Enhancements:
Manage interactions across SMS, Web Chat, WhatsApp, and more, all through a single mobile interface.
Expanded Capability:
Deliver superior service with faster replies, better personalization, and the flexibility customers expect today.
Or learn more in a live demo with our team: Schedule a Demo
Prefer to text? Text “demo” to (704) 396-4705 and we'll set up a personalized walkthrough.
