We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
We've made the message dashboard even more customizable and efficient! You can now filter the message dashboard using labels created by your organization. This means agents have the power to tailor their view precisely to their needs, allowing them to focus on specific conversations or categories. This enhancement significantly improves daily workflow by making it easier to manage and prioritize messages.
Big news for HubSpot users! Botsplash is now available as a direct integration within HubSpot CRM. You can access all your favorite Botsplash tools right from within a lead's profile, making it incredibly convenient to manage communications without leaving HubSpot. If you ever need the full Botsplash platform, it can easily open as a pop-up, eliminating the need to switch tabs. It's the full power of Botsplash, seamlessly built into your HubSpot workflow!
Get ready for more control over your chat widget's behavior! You can now trigger pop-ups based on specific chat widget interactions, giving you precise command over when and how targeted messages appear to your users. Admins have the flexibility to select from available pop-ups and even override the default call-to-action (CTA) URL if needed. This new functionality works seamlessly across both desktop and mobile views, ensuring a consistent and effective experience for all your visitors.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
