We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
We have added a direct hyperlink to the Visitor Undeliverable Report within the Carrier Summary. Located under Reports → Campaigns → Compliance, this update provides deeper, actionable insights into why specific visitors or listeners are being flagged as undeliverable. By connecting these reports, administrators can quickly diagnose carrier-level delivery issues and manage lead outreach more effectively to ensure maximum reach.
To help you optimize your conversion rates, we’ve introduced A/B Testing for chat widgets. You can now easily toggle "Enable A/B Testing" within your widget configuration to compare different visual styles or conversation journeys simultaneously. This data-driven approach allows you to identify exactly which greetings, designs, or bot flows drive the highest engagement, taking the guesswork out of your user experience.
To prevent accidental missed opportunities, a high-visibility banner will now appear at the top of the dashboard whenever an agent has "Accept New Visitors" disabled. This serves as a persistent, helpful reminder for agents who may have paused their lead intake for a break or a meeting, ensuring they remember to re-enable the setting when they are ready to return to the queue.
We have implemented a proactive safety net for agent communication. A warning banner will now trigger at the top of the screen if an agent has both email and SMS notifications disabled in their account settings. This ensures that no one is "flying blind" without a way to receive alerts; the banner will automatically dismiss as soon as at least one notification method is re-activated.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
