We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
We've upgraded the Campaigns report to now include delivery status for all your campaigns. This means administrators can quickly and easily see if there are any issues with campaign delivery, such as compliance problems or undeliverable messages. This added visibility helps you identify and fix anomalies faster, ensuring your campaigns reach their intended audience effectively.
Botsplash now offers the ability to automatically create meetings within an automated journey. This is a game-changer for streamlining workflows. If a visitor indicates during a bot conversation that they'd like a callback or a meeting at a specific time, the system can now instantly generate that meeting for the agent. This reduces manual steps and ensures that warm leads are followed up promptly and efficiently.
To simplify the lead disposition process for agents, Botsplash now allows administrators to control the order in which "Milestones" appear. This means you can arrange the options so that the most frequently used or relevant milestones are always at the top of the list. This small but significant improvement makes it easier and faster for agents to update lead statuses, improving efficiency and data accuracy.
When booking a meeting directly within the message dashboard, Botsplash will now prominently display the timezone for the visitor. This eliminates confusion and helps ensure that all meetings are scheduled at the correct time for the recipient, regardless of their location. This small detail greatly improves the accuracy and professionalism of your meeting scheduling.
The "Traffic" reporting section now includes an "Accepted Visitors Count." This new metric provides a clear overview of how many visitors agents have actively accepted during a selected time period. What's more, it also breaks down how many of those acceptances occurred via the mobile app, giving you deeper insight into agent activity and mobile engagement.
To keep your lead management clean and efficient, we've enhanced our transfer functionality. Now, whenever a lead is transferred from one agent to another, any overdue meetings associated with that lead are automatically archived. This helps prevent confusion and ensures that agents are working with the most current and relevant information, without lingering old appointments.
We've given administrators greater control over lead transfers. Admins now have the powerful ability to override any "disable transfer" settings that may have been enabled for a specific team. This provides greater flexibility for managing lead distribution and ensures that leads can always be moved to the appropriate team or agent when necessary, even if transfer restrictions were previously in place.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
