We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
We've introduced the Multi-Day Campaigns feature to help clients run more extensive and efficient outbound messaging efforts. This enhancement allows you to submit a large group of leads for a single campaign that automatically runs over several days. It significantly reduces manual workload by eliminating the need for administrators to create new campaigns on a daily basis for large-scale text blasts.
To ensure compliance and protect against carrier issues, several preventative measures have been built in, including:
With these safeguards in place, you can confidently execute large, multi-day outreach efforts without the risk of carrier compliance issues.
We've added a valuable improvement to Agent Reporting that gives managers greater visibility into unanswered conversations. Now, managers can see not only the total number of visitors assigned to an agent who have not been responded to, but they can also expand the view to see exactly who those visitors are. This allows managers to quickly identify and address missed opportunities, ensuring that no lead is left behind and that all customer inquiries are handled in a timely manner.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
