We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
We've added a holiday schedule for Team BookMe meetings. This means you can now mark specific holidays when your office is closed, preventing customers from booking meetings on those dates. This feature helps ensure your team isn't double-booked and provides a more accurate view of availability for your customers, streamlining your scheduling process.
The suggested reply feature, which helps keep conversations moving by providing smart, context-aware response options, is now even more powerful. Instead of manually triggering it, you can now automate it to autogenerate on every conversation. This ensures that agents always have a helpful starting point for their responses, boosting efficiency and keeping engagement high across the board without any extra steps.
We've enhanced the accepted assignment report to now include response time. This new metric gives managers clear visibility into how quickly a lead is not only claimed but also responded to. By tracking this crucial data, you can better monitor agent performance, identify areas for improvement, and ensure that new leads are engaged promptly, leading to a better customer experience.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
