We are so excited that your company has decided to use Botsplash. The following article gives a brief overview of the different pages on the Botsplash platform. If you need more details, check out our other articles in the knowledge base or contact your Botsplash Admin.
To login, go to https://YOURCOMPANY.botsplash.com. The Botsplash support team will give you a customized login for your company. If you aren't sure, contact your Botsplash Admin to receive the correct URL.
Your login credentials to the Botsplash page will be through one of the following portals:
1. I’m unable to login past my company’s login screen.
Please contact the help desk at your company to verify the username/password is correct.
2. I do not see Reports page.
Reports is accessible to Admins only. Please contact the Botsplash Admin at your company to discuss access.
3. I do not see any new Chats.
Please contact Botsplash Admin at your company to discuss setup. Logged in agents are required to be associated with teams in order to receive new chat conversations.