View/Edit setup for channels. These will be configured by Botsplash team at start and then you may manage it.
Listers are API endpoints that may be triggered to send text messages.
This section has all the setup and configuration related to display and style of the Web Chat widget.
Read-only : displays list of integrations configured for the account
Manage Role for Agents, Manage Team Escalation setup
Escalation can be set manually. It will not be overwritten by sync job.
Deselecting the options will disable escalation notifications for the given team.
If “Restrict New Visitor Escalation to Team Lead(s)” is selected, then when no Agent for a team is logged into the Portal, the escalations are sent only to those with role “Team Lead.”
Click the create icon to set “Team Lead." By default, they all are set to “Team Member”. Sync job will not overwrite this setup.
Configuration specific to logged in Agent.
*Admin can update Work Hours for other Agents
A visitor may call the number that they received the Text Message from. Those calls are directed to your Mobile(1) or Work(2) number.
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This is the default text value for a symbol field