Canned Messages – view/export Canned Messages setup by Admin (Company) and Agents
Audit Logs – system level logs, displays Agent configuration changes, and API sync errors
SMS Message Logs – Search SMS Message delivered to visitor by visitor email-address or phone-number
If Agent is logged out from Portal or is away/does not respond with in specific time, the Agent received an SMS Message notification
You can also converse with multiple visitors at the same time.
Emails as below will be sent : Open, Reply, Send