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Web Chat - Google Analytics Events

Google Analytics Events

List of web chat events generated by Botsplash chat widget when configured with google universal analytics (UA) Identifier:

Event Category	Event Action	Event Label	User Action/Trigger
Web Chat	Chat Window Open		When the chat window is open
Web Chat	Chat Session Start		When the visitor/customers starts engaging in the chat window by clicking a button or typing a message
Web Chat	Agent Connect Initiated		When Agent connect initiates from the visitor
Web Chat	Agent Connected		When Agent is connected with the visitor
Web Chat	Chat Session End		When the visitor session closed or completes or terminated due to idle time
Web Chat	Chat Window Closed		When the visitor closes the chat window
Web Chat	SMS Connect		When a form is submitted with "Text Us" Google Analytics event id
Web Chat	Contact		When a contact form is submitted
Web Chat	Form Submitted	smsswitch or contact	When a form is submitted in the chat widget