Google Analytics Events
List of web chat events generated by Botsplash chat widget when configured with google universal analytics (UA) Identifier:
| Event Category | Event Action | Event Label | User Action/Trigger |
|---|---|---|---|
| Web Chat | Chat Window Open | When the chat window is open | |
| Web Chat | Chat Session Start | When the visitor/customers starts engaging in the chat window by clicking a button or typing a message | |
| Web Chat | Agent Connect Initiated | When Agent connect initiates from the visitor | |
| Web Chat | Agent Connected | When Agent is connected with the visitor | |
| Web Chat | Chat Session End | When the visitor session closed or completes or terminated due to idle time | |
| Web Chat | Chat Window Closed | When the visitor closes the chat window | |
| Web Chat | SMS Connect | When a form is submitted with "Text Us" Google Analytics event id | |
| Web Chat | Contact | When a contact form is submitted | |
| Web Chat | Form Submitted | smsswitch or contact | When a form is submitted in the chat widget |
