We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
The Issue: When a team's workflow shifted, agents had to delete and rebuild an entire saved view from scratch just to tweak a filter or update a name.
The Enhancement: Users can now directly edit existing saved views by navigating to Settings → Manage Saved Views and clicking the pencil icon.
Business Win: Agile inbox customization and zero wasted setup time.
The Issue: Meeting strict legal opt-in requirements on web chat often felt clunky or visually disconnected from brand styling.
The Enhancement: A dedicated, fully customizable disclaimer field is now available in chat widget settings, supporting Markdown and HTML formatting for complete design and legal control.
Business Win: Ironclad legal compliance paired with seamless brand presentation.
The Issue: Navigating Pennsylvania's strict mini-TCPA regulations manually created constant risk of unlawful message delivery and costly fines.
The Enhancement: The platform now automatically enforces Pennsylvania-specific calling rules—limiting automated texts to 9:00 AM – 7:00 PM ET and holding messages on Sundays and state legal holidays.
Business Win: Automated regulatory adherence and safeguarded brand compliance.
The Issue: Running custom meeting reports often lacked direct contact information, requiring extra lookups to follow up with attendees.
The Enhancement: The visitor’s phone number is now an available reporting field in the Bookme meetings custom report.
Business Win: Streamlined meeting audits and faster pre-call customer outreach.
The Issue: Piecing together a lead's full journey meant hopping across separate tabs for chats, CRM updates, sequence steps, and API logs.
The Enhancement: A new "All Activity Timeline" tab merges conversations, API logs, sequence events, and CRM actions into a single chronological feed with interactive source filter chips.
Business Win: 360-degree lead visibility and accelerated customer context.
The Issue: Text-heavy or generic inbox tabs made it difficult for agents to visually prioritize views during fast-paced triage.
The Enhancement: Users can now assign custom icons to each saved view, which persist consistently across both the Messages sidebar and Saved Views management modal.
Business Win: Intuitive visual navigation and reduced cognitive load for agents.
The Issue: Automated messages previously locked outbound communication to a single default number format, even when a direct line or alternate voice number was preferred.
The Enhancement: Dynamic message templates now let you choose whether to inject the agent’s hosted, work, or voice phone number as a token replacement.
Business Win: Tailored customer follow-ups and flexible phone routing.
The Issue: Multi-agent collaboration on a high-value file often resulted in crossed wires, duplicate efforts, or missed follow-ups.
The Enhancement: Enhancements to Shared Meetings and Shared Bookmarks provide clear visibility into team assignments and task ownership so everyone knows who takes the next step.
Business Win: Frictionless team handoffs and seamless deal collaboration.
The Issue: Transitioning from text conversation to voice outreach required manual dialing outside the messaging console, breaking agent flow.
The Enhancement: ConnectMe brings native outbound click-to-dial functionality directly inside the Botsplash platform, letting agents place voice calls with a single click.
Note: Contact support@botsplash.com to configure and activate ConnectMe for your team.
Business Win: Higher speed-to-call efficiency and unified omnichannel communication.
The Issue: High incoming call volume while agents were occupied led to abandoned calls, missed discovery sessions, and lost pipeline.
The Enhancement: The Voice AI Assistant can now autonomously engage incoming callers and schedule meetings directly onto your calendar in real time.
Business Win: 24/7 automated appointment capture with zero agent overhead.
The Issue: Handling external introductions and referral handoffs via separate 1-on-1 texts fragmented the conversation and delayed onboarding.
The Enhancement: Full group texting capabilities are now supported for both inbound and outbound messaging, allowing referral partners, realtors, customers, and your team to collaborate in a single shared thread.
Business Win: Seamless warm referral introductions and cohesive stakeholder alignment.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
