Botsplash, a customer engagement communication platform enables businesses to have interactive conversations with their customers across multiple digital channels. It combines live chat and automation to provide a comprehensive and engaging customer support experience. Botsplash's allows businesses to communicate with their customers through various channels such as web chat, SMS/text messaging, Whatsapp, and more.
Attachments and the ability to share documents is a critical requirement for clients of Botsplash in order to support conversations and processes with their customers. Botsplash offers file share (MMS) capabilities through various platform features and support for different file types is also available: contact card (.vcf), video, pdf, images, and more. Let’s take a quick look at different ways you can use attachments within the Botsplash platform.
Document Library : Botsplash allows you to create a library of documents available for sharing. Additionally, you can restrict what documents an agent can share with their customers. Once a managed document library is created, agents can access documents and use them with Canned Messages or direct response messages.
With SMS : In the platform, you can schedule messages for outbound sends, which we refer to as “listener endpoints”. Furthermore, Botsplash now supports attaching a document/file for these text sends. If you have a promotional video or service/offering infographic, sending these as a bulk text campaign based on the customers current status in the purchase journey can be very beneficial.
With Scheduled SMS : Along with sending direct or canned messages, agents can schedule one or more messages to send at a future point in time. Check out this quick video to learn more about scheduled send. Now, Botsplash users can use attachments and canned messages for scheduled sends.
Are you a current user of the Botsplash platform? Do you see any other areas that need attachment features enabled? Please let us know by connecting with our team at: firstname.lastname@example.org.
If you are looking for more information about Botsplash, book a demo with us today. We will walk through the platform to show you how you can boost your conversion rates, increase agent satisfaction, and enhance your overall customer experience.
With Botsplash, businesses can adopt a multi-channel messaging strategy, allowing customers to communicate through their preferred channels and ensuring a consistent and seamless experience across platforms. The platform is designed to help businesses improve customer engagement, drive sales, and build stronger relationships with their customers.