Top Flite Financial specializes in cash-out debt consolidation and refinancing. Their partnership with Botsplash transformed lead response times and enhanced engagement through SMS communication. By integrating Botsplash’s omnichannel platform, Top Flite streamlined its loan officer workflows, leading to increased conversions and improved customer retention rates.
Rate utilized Botsplash features like Bookme for appointment scheduling and subaccounts for organizational efficiency. These tools improved agent productivity, streamlined customer interactions, and boosted engagement. With over 1,000 meetings booked and a 40% response rate, Rate enhanced its communication strategy and customer satisfaction.
Mutual of Omaha Mortgage tackled the challenges of a fluctuating market by adopting Botsplash’s SMS capabilities. Features like lead management, automation, and the mobile app improved contact rates from 12% to 60%. These enhancements allowed their loan officers to provide fast, personalized responses and strengthen customer relationships.
NEXA Mortgage revamped its customer journey with Botsplash, leveraging AI-driven tools for lead qualification and automation. Features like Sequences and Generative AI ensured personalized interactions and efficient follow-ups. The results included a 30% response rate, minimal spam, and over 150,000 active conversations year-to-date.
Go Mortgage focuses on simplifying the mortgage process, particularly for new construction loans. With Botsplash’s SMS and web chat solutions, they optimized after-hours engagement and provided seamless communication options. These features enabled Go Mortgage to deliver exceptional customer service and maintain a high level of client satisfaction.
The Federal Savings Bank enhanced its operational efficiency with Botsplash’s SMS campaigns, intelligent routing, and advanced reporting features. They achieved a 90% message delivery rate, reduced response times to 20 seconds, and ensured 100% agent adoption. These changes improved customer satisfaction, streamlined workflows, and supported their mission of helping more homeowners.