We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
The Issue: Agents couldn't organize their saved inbox filters according to priority, forcing them to scan through disordered lists to find key views.
The Enhancement: Under Visitors → Settings → Manage Saved Views, users can now drag and drop saved views using the hamburger icon to arrange them in their ideal order.
Business Win: Customized agent workflow and faster access to high-priority lead queues.
The Issue: Agents handling leads across multiple sub-accounts often missed urgent incoming messages because notifications only worked for the account currently active on screen.
The Enhancement: Doorbell icons, unread counts, and notifications now surface across all assigned sub-accounts simultaneously without requiring manual account switching.
Note: This feature is optional and must be activated by your Botsplash administrator.
Business Win: Multi-account responsiveness and zero missed cross-branch leads.
The Issue: Filtering for multiple campaign listeners in Advanced Search required applying choices one by one with slow, repeated page reloads.
The Enhancement: You can now select and apply multiple listeners at once directly within the Advanced Search tab on the Visitors page.
Business Win: Streamlined data search and saved administrative time.
The Issue: Finding co-managed leads with participant agents attached required manual browsing through individual conversation threads.
The Enhancement: A new "Shared" filter on the Advanced Search page allows agents to instantly isolate and view all leads where multiple agents are collaborated on the conversation.
Business Win: Rapid team collaboration tracking and simplified shared-lead audits.
The Issue: Testing or troubleshooting custom bot prompts required navigating away from the active lead or testing through live interactions.
The Enhancement: Administrators can now evaluate and test the specific bot flow prompt assigned to a lead directly from that visitor's profile page.
Note: This feature is optional and must be activated by your Botsplash administrator.
Business Win: Immediate bot troubleshooting and verified automated conversational logic.
The Issue: Formatting errors in bulk contact CSV files frequently caused campaign upload failures and delayed outbound outreach.
The Enhancement: A downloadable sample CSV file is now provided directly on the campaign upload screen to guide correct data formatting prior to submission.
Business Win: Error-free campaign creation and faster outbound deployment.
The Issue: When an external CRM requested an agent assignment via API that failed, the system previously returned a misleading "success" response, masking routing errors.
The Enhancement: Passing a new "strict" field in the update API payload ensures the system explicitly returns an error code if agent assignment fails.
Business Win: Reliable API integration and accurate lead ownership tracking.
The Issue: Offboarding or revoking access for departing agents required manual administrative actions inside the web portal.
The Enhancement: Administrators can now programmatically revoke or delete user profiles via an API POST endpoint.
Business Win: Automated user lifecycle management and enhanced security compliance.
The Issue: Placing timestamps at the top of long conversation threads made it difficult for agents to verify exact send times for individual messages lower down.
The Enhancement: The message inbox now displays the full date and timestamp directly beneath every individual message within the thread.
Business Win: Precise audit trails and clear message timing visibility.
The Issue: Managing complex legal sending windows across various global settings and individual listeners was cumbersome and prone to oversight.
The Enhancement: Located under App Info → Workflow Settings, admins can set a global TCPA schedule with start/end times and excluded days, while individual listener settings can easily override global rules when needed.
Business Win: Centralized compliance governance and protected brand reputation.
The Issue: Campaign delivery rate percentages were artificially distorted because invalid or bad phone numbers were factored into the delivery success calculation.
The Enhancement: The delivery rate metric (Reports → Campaigns → Overview) now excludes bad phone numbers to provide a true reflection of message delivery health.
Business Win: Clear campaign analytics and trustworthy deliverability tracking.
The Issue: Managers couldn't tell at a glance on the main Visitor list which agent was the last person to interact with a lead.
The Enhancement: A new "Last Message Agent" column can be added to the Visitors page to display who sent the most recent message to each lead.
Note: This column can be customized and enabled on the Visitors page column configuration.
Business Win: Improved account oversight and quick identification of lead ownership.
The Issue: Audio would suddenly stop when dragging the alert volume slider, and agents couldn't control how long notification chimes played.
The Enhancement: We fixed the slider audio bug and added controls allowing agents to adjust the number of chime repeats and time intervals for the doorbell sound.
Business Win: Reliable audio alerts and customizable agent notification preferences.
The Issue: The expanded navigation sidebar consumed valuable screen real estate on smaller displays, limiting inbox viewing space.
The Enhancement: The left sidebar is now collapsible into a sleek icon bar with hover tooltips, giving agents a wider view of their messages.
Business Win: Maximized screen workspace and cleaner interface navigation.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
